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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 11-20 of 476 reviews
Jan 8, 2020
Steven R
5 out of 5 stars review

Verified Purchase

Good chair for taller, larger people.

Sturdy and comfortable for people that ars simply bigger than average. I am 6'6" tall and weigh close to 300#'s. I feel fine sitting in this chair for hours.

Helpful?24GPA0KOLLM013854916824
Nov 2, 2020
DaVaughn
1 out of 5 stars review

Verified Purchase

Don't recommend

I only got my chair a month ago and one day the back just fell and I was almost injured. Now the locking pins wont star in place and if I sit back it falls back out of place eventually.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I'm sorry that happened, that should have never occurred. We want to make sure your case is properly handled. Please contact us at service@trueinnovations.com or give us a call a 800.379.9773.<br />.

Jan 29, 2021
Jet
2 out of 5 stars review

Verified Purchase

Broke in two days, no replacement available

Ordered 2, 1 arm broken no replacement till May, brouhill doesn’t answer phone, ordered 2 for office and got rid of old chairs, arm pulled away from back of chair in 2 days and when it showed up the adjustment knob was cracked. No damage to box so clearly left the factory this way

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I&#39;m sorry you had that issue. If you ever purchase a chair that is serviced with us and need any help, please contact us at service&#64;trueinnovations.com or call us at 800.379.9773.

Oct 21, 2023
Cire50
1 out of 5 stars review

Verified Purchase

Do not buy this chair

Do not buy this chair. It is not comfortable. You cannot lean back the way you should be able to and when sitting in the chair, you actually feel like you’re leaning forward and sitting on a piece of plywood. I’ve had other La-Z-Boy chairs before, and this one is just a waste of money

Helpful?24GPA0KOLLM013854916824
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 11, 2021
Pa23kngs
1 out of 5 stars review

Verified Purchase

Feels like it will push you out. Leans to forward

The back sits upright to much, has no leaning back feeling at all. And the spring i guess that is what it is, all the way loosened the chair is very hard to lean back in and will only stay that way with some effort, at the mid point of the turning knob i can barely get it to lean back just a little and cant hold it there at all and i am a big guy 300lbs. But it is big enough' for my big frame. Overall not really happy with purchase at all but the old one was really starting to look trashy. The examble in store felt so much better.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I&#39;m sorry you are having that issue. It sounds like you need a seat spacer. Please contact us at service&#64;trueinnovations.com or call us at 800.379.9773 so we can help you out.

Feb 1, 2023
Ryan
5 out of 5 stars review

Verified Purchase

Great for big and SMALL

Super comfortable. I appreciate the contouring on the back for support. The lumbar could be a little better - per me and my office gals. The girls are all smaller, not qualified for a "big and tall" chair, but they really like it and don't feel it's oversized

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Dec 27, 2019
Gwendolyn
3 out of 5 stars review

Verified Purchase

Disappointed

This chair is not as comfortable as I thought it would be. It has a noticeable tilt to one side (the right) which is very uncomfortable. It makes me slip to the right. Also the chair is so light weight, that I fell out of it when trying to pick something up from the floor.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

I am sorry to hear that. It sounds like you need a new seat plate. We are more than happy to assist with that. Can you please contact either service@trueinnovations.com or call 800.379.9773? That way, we can go ahead and start a warranty claim for you and have that part shipped out.

Oct 12, 2019
Jburns12
5 out of 5 stars review

Verified Purchase

Great Chair!

I wanted a chair that was comfortable, stylish, and easy to put together. This chair is all three. At a great price, you can’t beat this chair.

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Mar 22, 2021
Tiffany
1 out of 5 stars review

Verified Purchase

Terrible dint buy it!

Not made very well. It’s falling apart after a week. The threads and materials are very cheaply made.

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reply from Supplier Response

Thank you for your feedback. If you need service on your chair please don&#39;t hesitate to contact us at service&#64;trueinnovations.com or give us a call at 800.379.9773.

Oct 10, 2019
Robert
5 out of 5 stars review

Verified Purchase

Great and very comfortable chair

I’m thankful that I bought this chair and didn’t let the deal pass me by ! It’s very relaxing and comfortable to sit in

Helpful?24GPA0KOLLM013854916824