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Customer reviews for La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors for
La-Z-Boy Varnell Big & Tall Executive Chair, Assorted Colors
4.2 out of 5 stars
stars1,065 ratings476 reviews
  1. 5 stars67% (718)
  2. 4 stars11% (121)
  3. 3 stars5% (51)
  4. 2 stars5% (49)
  5. 1 star12% (126)
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Showing 341-350 of 476 reviews
Jul 19, 2022
Troutbum
5 out of 5 stars review

Fantastic Office Chair!

So I took a leap of faith, and ordered the color I wanted which is black. The box came a little beat up, but everything looked in order and no damage done. Chair was very well packed for this reason I think. Anyway, I've put office chairs together before...and this one was the easiest assembly I've ever done...period. A very solid chair....and the leather is very supple, soft, and cushions very nice! 5 star review for a great chair....highly recommend!

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May 5, 2021
Corky
5 out of 5 stars review

Verified Purchase

Nice to sit in

Great Chair

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Mar 9, 2024
Kama
1 out of 5 stars review

Disappointed in quality

Chair is rated to 350 lbs and warranty up to 10 years. We are under 300. Have had the chair in use for about 6 months and there is no way it will last a year let alone up to 10 years. The one arm is no longer stable and the back makes a snapping sound when sitting down in it. This replaced a tall and big chair rated to 450lbs from Brylan Home that was in constant use for over 8 years. The leather was shot and I would have recovered it but the slot holding one of the wheels broke and would no longer hold the wheel on. I was hoping that a La z Boy would have had a much better quality than this one has.

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reply from True Customer Service

Thank you for sharing your experience with La-Z-Boy Varnell Executive Chair. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department so that we can determine the best parts to send to you to get your chair in great condition. You can reach us at 800-379-9773 or service@trueinnovations.com.

Dec 14, 2020
Katie
1 out of 5 stars review

DO NOT BUY!!!

I've had this chair barely over two months and it is almost completely unusable! The backrest to the chair snaps into the armests, where there is a button on each side to put the backrest down. Unfortunately, it constantly snaps out when leaning back against the chair, and now it has snapped out so much that it has essentially stripped out and will not even support any weight being leaned against it. The chair has specific instructions to not return to the store, but I have called and emailed without any response. I really just want my money back!

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reply from Supplier Response

I'm sorry you are having that problem. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out!

Nov 4, 2020
NO
5 out of 5 stars review

Verified Purchase

BUY IT

Comfort is key

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Aug 1, 2021
Not as display
1 out of 5 stars review

Verified Purchase

Not as picture

Not what was offerred

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Oct 20, 2023
Jack
5 out of 5 stars review

Verified Purchase

Great product

Great product

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reply from True Customer Service

Thank you for sharing your positive experience with our La-Z-Boy Varnell Big & Tall Executive Chair. We appreciate your feedback and are glad to hear that you found our product to be great. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for your business!

Jul 25, 2021
Spoosie
2 out of 5 stars review

Comfortable but won't last

I've had two of these chairs and while they are comfortable, they are cheaply made. Looks nice until the fake leather starts to peel off. Thought the first was maybe a lemon and the chair was so comfortable that I shelled out another $200 dollars to try again. The first wasn't a lemon. They're all lemons.

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jun 7, 2023
Joe
1 out of 5 stars review

Most comfortable piece of junk I've ever owned.

Major design flaw... after a few months the folding back falls through when you lean back in it. Could be dangerous for an elderly person.

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reply from True Customer Service

Hello Joe, thank you for leaving us a review for the La-Z-Boy Varnell office chair. We take customer feedback very seriously. Please contact us at 800-379-9773 so that we can discuss the issue you mentioned in more detail. We look forward to assisting you and getting your chair in good working condition.

May 9, 2020
NormaJean disco queen
1 out of 5 stars review

Poor chair

Got this chair 1 hr ago put it together and the left arm rest began sheerring where the pin is suppose to fit securley will be returning tomorrow.

Helpful?24GPA0KOLLM013854916824
reply from Supplier Response

Hi Norman,<br /><br />I am sorry to hear you are having issues with your office chair. We can absolutely assist you on filing a warranty claim. Please email service@trueinnovations.com for assistance. We will be more than happy to help!