Thank you for your review, Lori. We're glad to hear that you find the La-Z-Boy Varnell Big & Tall Executive Chair to be of great quality and very comfortable. We designed this chair with both comfort and durability in mind, and we're thrilled to hear that it met your expectations. If you have any further questions or concerns, please don't hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Hello Rhoda, thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement seat plate. We would be more than happy to assist and have a new part sent out! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.