Hi John,<br /><br />I am sorry to hear you are having issues with your office chair. We can absolutely assist you with the issues you're having with your chair. Please email service@trueinnovations.com for assistance. We will be more than happy to help!

Thank you for your review, Lori. We're glad to hear that you find the La-Z-Boy Varnell Big & Tall Executive Chair to be of great quality and very comfortable. We designed this chair with both comfort and durability in mind, and we're thrilled to hear that it met your expectations. If you have any further questions or concerns, please don't hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Thank you for your positive review of the La-Z-Boy Varnell Big & Tall Executive Chair. We're thrilled to hear that the assembly process was easy and that the chair is sturdy and comfortable.If you have any questions or concerns in the future, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.