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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 621-630 of 1,091 reviews
Jul 10, 2024
Aq1341
5 out of 5 stars review

Transitions

[This review was collected as part of a promotion.] It has very good transitions when movie is playing or show . Also it does not look pixilated like other tvs

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 19, 2025
DLW7832
5 out of 5 stars review

Great picture & color quality

We've been using the new Samsung 75" Class Crystal UHD for about 5 weeks. It is a great TV, clear pictures, vivid colors and easy to operate. I hope it stays this way for a long time.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Sep 10, 2024
Django74
5 out of 5 stars review

TV Supreme

[This review was collected as part of a promotion.] Awesome picture... perfect size for the home office. Connected easily and the remote was intuitive and easily handled. Excellent purchase.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 7, 2025
April
1 out of 5 stars review

Not good

I use WOW internet, my tv goes off line every 40 to 60 seconds. Can’t watch anything, no idea how to correct the problem.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi April, Thank you for sharing your experience with Wi-Fi connectivity on your DU7200 TV. You might want to go through these steps to check your network connection: 1. Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. 2. Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3. Unplug both your TV and router. Remove both power cables, wait at least 30 seconds and plug them both back in. 4. Check the connection between your router and TV. Please review the points below: • Is your router connected to the TV using an ethernet cable? If not, we strongly recommend using an ethernet cable connection on your TV. This will ensure your TV maintains a consistent connection to the internet. • If you’re already connected using an ethernet cable, make sure that the ethernet cable is working and is not damaged. You can test the cable by connecting it to other devices, such as a laptop, to make sure that your ethernet cable is not damaged. • If connecting to your TV using an ethernet cable is not possible, please move your router as close to the TV as possible. There should not be any obstructions between your TV and router, such as walls, other electronic devices, etc. 5. Perform a network test to check if there is a network problem: Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 6. If you’re still experiencing issues, a factory reset may be needed. Keep in mind that this will restore all TV settings to factory defaults. Go to: Settings > All Settings > General & Privacy > Reset. I hope the above helps. Should your issue persist, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 27, 2024
kramer
5 out of 5 stars review

great picture

[This review was collected as part of a promotion.] streaming TV shows movies sports shows football and news

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 20, 2025
Luv this TV
5 out of 5 stars review

Good as advertised

We love our Samsung 43- inch Smart TV. The picture is great and its very user friendly. I highly recommend this product. Good value

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 20, 2025
Joemc827
5 out of 5 stars review

Excellent purchase.

Setup was simple for me a senior citizen will limited knowledge of modern technology. Quality of picture exceeds my expectations.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
May 21, 2025
DiGF
4 out of 5 stars review

Nice picture

We are thoroughly enjoying our new Samsung TV, however, I wish the remote was lit in order to make it easier to use it in the dark.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 21, 2025
None
1 out of 5 stars review

Picture

I’m not happy at all. After just 6 months there is a black, sometimes colorful stripe about 6” wide from top to bottom of the picture.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi None, We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the line you are seeing on your screen. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines. - If the lines still appear after replacing the cable, troubleshoot the external device. - If lines appear during the Picture Test, proceed to the next step. If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Apr 20, 2025
Couchpotatoe
5 out of 5 stars review

Happy.... happier with instructions.

Very happy with tv performance. I would have been happier much sooner with an owners manual and written instructions for setup and use.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773