Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV

Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for

SAMSUNG 65" Class DU7200 Series 4K Smart TV

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4.3 out of 5 stars

stars1,279 ratings1,091 reviews

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Apr 19, 2025

BEHONEST2

3 out of 5 stars review

getting harder to understand.

Picture is fine. that's all. Remote control is a toy that does not agree with any cable provider. Useless, worthless. Volume is to be 40 and higher to be heard. Don't know how to adjust.

Review from Samsung US

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reply from Samsung Advisor

Hi BEHONEST2, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 5, 2025

hate to complain

3 out of 5 stars review

good picture

I bought tis set appx. 4mo's ago and overall have been happy with it. The only problem has been the sound keeps vascillating up and down. You have to keep the remote in hand and constantly increase or decrease the volume.

Review from Samsung US

Helpful?

reply from Samsung Advisor

Hi, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025

Steve

5 out of 5 stars review

great features

the TV was easy to set up. The only complaint is that the remote is a little bit convoluted. I have not looked for an easier remote to use but I hope that there is one. The picture and the presentation and features that come with the TV are great.

Review from Samsung US

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Feb 5, 2025

ArmsteadHI

5 out of 5 stars review

Thank you Samsung!

We bought 2 units for a new house, this 43 for the bedroom and a 55 for the living room. We are very happy with the features, quality, App and synch across all platforms.

Review from Samsung US

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Feb 18, 2025

Dog Musher

5 out of 5 stars review

Couldn't be happier

We are very happy with our 65" television. It has brilliant color, and when installing to the wall mounts, I discovered it was very light and maneuverable. Happy to have made this purchase. Oh yes, the price was great as well.

Review from Samsung US

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Feb 8, 2025

Santa Poppa

5 out of 5 stars review

Great picture and features!

I bought this television to replace one that had stopped receiving wifi very well. This one is excellent and has a beautiful picture along with many features I didn't have before.

Review from Samsung US

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Oct 24, 2024

Teresa233

5 out of 5 stars review

Awesome tv

[This review was collected as part of a promotion.] Love our new 85 inch tv. The picture is so clear. My husband says it’s like being in the movie theater. We love the Samsung tv’s. We had a 75 inch previously. Wouldn’t have any other brand tv.

Review from Samsung US

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Feb 20, 2025

None

4 out of 5 stars review

Color and sound

I've had my TV for a few months and I live it. The color and sound are great. I'm still having problems understanding some of the features but I'm getting there.

Review from Samsung US

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Apr 20, 2025

Jimk

5 out of 5 stars review

Great TV

I own 6 Samsung TV’s and find them all sensational. Everything works flawlessly with simple set-up and ongoing use. More importantly, the picture is excellent in all conditions.

Review from Samsung US

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Mar 5, 2025

Frank

4 out of 5 stars review

The remote control needs to be improved.

TV is great. Everything is fine except for the remote control. It is too simple and needs time to figure out how to use it sometimes. Maybe I am not that smart anymore.

Review from Samsung US

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