Hi Louise,Thank you for letting us know that you received a broken DU7200 TV upon delivery. We appreciate your patience in having to deal with the hassle of an exchange. Should you have questions or concerns about using or setting up your TV, once your issue has been resolved, please contact Samsung Customer Support.You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

SE,We appreciate your thoughts on the picture quality of Samsung’s DU7200D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode...and select the mode that best fits your usage:1. Standard: Is the default mode suitable for general viewing environments2. Dynamic: Makes the picture brighter and clearer in bright viewing environments3. Eco: Provided to save energy4. Movie: Suitable for watching TV or movies in a dark room5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist