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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 211-220 of 1,091 reviews
Jan 2, 2025
OneCreativeWoman
4 out of 5 stars review

Awesome picture quality, features, and apps

[This review was collected as part of a promotion.] I'm still learning all the features on the TV. I'm a movie buff and love the movie experience in my own home. I stubbled upon some free videos including some related to health and fitness--perfect for new year's resolutions/goals. The TV set-up process was effortless considering the last Samsung tv that i had. I gave it 4 stars instead of 5 because the surround sound is as robust as my previous Samsung tv. I have to really turn up the volume to 30+ for that movie experience. Also, the instructions for connecting an external receiver (with surround sound) are not clear. I will do some more research to figure it out because this TV is still a keeper. This model also has more storage than my previous TV which is another plus so I'm able to add more apps.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Oct 24, 2024
MoMoney
5 out of 5 stars review

Looks good and uses less power

[This review was collected as part of a promotion.] Very bright picture. Has multiple input options. Has mice appearance even when off. Has options to use various methods for stands and supports. Slim remote looks more modern. Price was reasonable. Packing job was very good. Overall a great deal.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 16, 2025
Old Raven
3 out of 5 stars review

ROKU is awful but better than the Samsung remote

The picture is good but could be a lot better. I will try changing the picture mode to dynamic to see if that helps. The really bad thing about this tv isn't the tv at all, it is the absolutely ghastly remote and user interface. It is extremely easy to hit the wrong button due to the tiny size of the controls and it is impossible to get rid of all the junk apps that you don't use and don't want to see. I finally gave up and bought a ROKU to use as an interface. I have always thought that ROKU's user interface was terrible but it is still much better than the moronic Samsung remote experience. I took the batteries out of the Samsung remote and tossed into a junk box and only use the tv through the ROKU.

Helpful?3BX78DZ2P7VO13854766773
reply from Samsung

Hi Old Raven,It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting: Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

May 6, 2025
Galps
4 out of 5 stars review

Great TV but bad remote control

The TV itself is great, images are sharp, and colors are brilliant, however, the remote control is not as user friendly as the old Samsung remotes. I especially dislike the up and down toggle to change volume and the channels. I prefer a larger remote with the push button features which are so much easier to use.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 8, 2025
Cimp
4 out of 5 stars review

Great picture, but other issues exist

I purchased this TV a few weeks ago. There was no user manual and that is very disappointing. I don't have 'cable', I use a convertor box for watching TV. I got it hooked up the first day with a few issues, but it has been working fine until last night. In the middle of watching a game head into overtime, no less, the TV stopped recognizing the convertor box connection. I keep trying to get it back, but it is frustrating. On the other hand, the picture is awesome, the connect to internet works great so I can watch Peacock and Hulu, but so far, I don't really use the other features. I can't seem to adjust the volume and that is a huge irritation. I did download the manual, but it seems to be a million pages and I would really like just an easy nuts and bolts user guide to hooking up. How do I watch basic over the air TV? Like PBS, ABC, CBS, NBC, FOX and others? Am I gonna miss the Super Bowl tomorrow???

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Mar 5, 2025
Adam
2 out of 5 stars review

Rating: 2/5 – Stay Away

I had high expectations when purchasing the Samsung 85” TV, but after months of use, I can confidently say this model has been a huge disappointment. Application Hub & Performance Issues The biggest frustration comes from the sluggish and unresponsive application hub. Navigating between apps feels unnecessarily slow, and the transition from the app hub to an actual app takes far longer than it should. For a premium TV, I expected smooth and seamless performance, but instead, I deal with lag and unresponsiveness that make even basic tasks frustrating. Severe Burn-In Problems The burn-in issue is by far the worst problem with this TV. I enjoy watching darker, high-contrast films, but after some use, the burn-in is so extreme that certain scenes are completely unwatchable. Blacks are inconsistent, and ghosting from previous images makes the viewing experience painful. I’ve already had the display replaced once, yet the problem persists—meaning this is either a widespread issue with this model or poor quality control from Samsung. Final Thoughts For the price, I expected much better performance, both in terms of smart features and display quality. Between the unbearably slow application hub and severe burn-in problems, I cannot recommend this TV to anyone looking for a premium viewing experience. Even after a display replacement, there has been no improvement, which makes it clear that this is a fundamental flaw in the design or manufacturing of this model.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Adam, Thank you for your feedback and patience in having your TV serviced. If you are still having issues with your TV screen, please reach out to us so we can schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 20, 2025
HSKSC
4 out of 5 stars review

Picture quality is good

Picture quality is good, design is good, but moving between devices is a bit inconvenient, and when adjusting the volume, it often switches to another section, which causes a lot of embarrassment during presentations. The TV itself is excellent, but the software is somewhat inconvenient. For example, the options that can be set within the TV and the connectivity between the TV and linked devices don’t work as desired, making it a bit uncomfortable.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 20, 2025
Steve
2 out of 5 stars review

I’m thinking it’s nothing special

I bought three TVs about two years ago. They are all good but I can’t stand the fact that they don’t stay on the channel I put them on. They always revert to a show called Runway, I can’t stand that show. For this reason alone I will shop for a TV that stays on the channel I choose next time.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Jul 21, 2024
RegularPerson
2 out of 5 stars review

Worst Interface / Menu system of any tv. Don't buy

Good picture but the most horrible and confusing user interface I have ever seen. If you want to spend hours trying to figure out how to add an app to your home screen or to remove all the spammy recommendations only to find out you can't then you might like this TV. All basic functions are buried in the worst menu system I have ever used. in any electronic device.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi RegularPerson, Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV, go to https://www.samsung.com/us/support/answer/ANS00062199/. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Feb 21, 2025
not happy 1
4 out of 5 stars review

great features, but disappointed, no optic outlet

this tv was a gift from out kids for Christmas. what a wonderful and unexpended surprise!! putting the tv together to hang on the wall was easy but took a couple of people to help lift it on the wall stand. when we went to hook up my husbands sound box for his hearing aids, we were very surprised to find that there was no optic outlet on the back to do this, and so he is unable to use his remote to control the volume for his hearing aids!! we wish we would of looked at the back for that feature first, so that maybe we would of taken this model back and got a different one with that feature. he misses it.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773