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Customer reviews for SAMSUNG 65" Class DU7200 Series 4K Smart TV for
SAMSUNG 65" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,279 ratings1,091 reviews
  1. 5 stars64% (819)
  2. 4 stars18% (231)
  3. 3 stars8% (102)
  4. 2 stars5% (61)
  5. 1 star5% (66)

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Showing 161-170 of 1,091 reviews
Feb 20, 2025
Reviewer name: Jollyranchess
4 out of 5 stars
4 out of 5 stars review

Great TV. Terrible remote.

I have been on the hunt for a new tv for quite some time to replace an older Samsung in my bedroom. This tv won me over as it has the ability for the legs to be installed for either a wide or narrow base. TV takes a little getting use to in terms of navigation, but once you get the hang of it, it’s smooth sailing. The tv quality is amazing and so is the sound The quality of the supplied remote is sub par at best. Honestly Samsung, I was disappointed that this was the best you could do for such a nice tv. I’m grateful that the SmartThings App is an option as I use it more the remote. The built in apps are great and it makes watching your streaming shows easy. Overall I’m a satisfied consumer.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 21, 2025
Reviewer name: Present to myself
5 out of 5 stars
5 out of 5 stars review

Everything I needed

I love all the features and the extra free channels. The ease of setting it up , adding devices and getting help when I needed from Samsung technical team. The only thing I don’t like is the power cord not made where it can be pushed in and stay securely connected. The cord to the TV comes out really easy with little bumping, or having to move the TV, to where I want to tape it in place, or put super glue on the outside of the connector to hold it in place. Other than that it is a very good, clear, vibrant colorful pictures, excellent sound and is lightweight. Well worth the price.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Apr 19, 2025
Reviewer name: Pammy
4 out of 5 stars
4 out of 5 stars review

Great picture. The controller is a little hard to.

Bought this a few months ago and we have an irritating issue with the tv. While watching the tv all of a sudden the whole screen goes black. It’s like a black out. This doesn’t happen to any other tv in the house. Otherwise the picture is beautiful. Too late to take it back to Cocsco.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Feb 5, 2025
Reviewer name: Coco
3 out of 5 stars
3 out of 5 stars review

Small remote control buttons

Unfortunately, I am not smart enough to be able to use a smart tv. The remote controls buttons are so small. Itʼs hard for us seniors with our arthritic fingers to maneuver. Also the key pad is not lit. Wish I could get a larger, senior friendly remote. Remote control has no microphone to search, even tho screen says ask......

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Coco, Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Feb 6, 2025
Reviewer name: Jasper
4 out of 5 stars
4 out of 5 stars review

Great but not user friendly.

I replaced my 8 year old Samsung flatscreen with this 43” smart flatscreen. TV viewing is great and I have adapted several streaming apps. I am replacing the Roku streaming service. The instructions with the new tv were lacking greatly, especially with regards to the features on the remote. Little instruction beyond the power button function. I still don’t understand the function of three buttons on the remote control.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi Jasper, We appreciate your review of the DU7200 TV. Please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. I hope this helps! If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Dec 25, 2024
Reviewer name: SmartTechnology
5 out of 5 stars
5 out of 5 stars review

Smart features like bixby and smart things

[This review was collected as part of a promotion.] This TV has all of the features that we need. It has smart features like smart things, work with Alexa and Google Home( my favorite). Also no more need gaming console. You just need any gaming controller or you can use your phone as gaming controller like amazon Luna( just download from playstore or appstore). Picture quality is like its name, Crystal. Remote has shortcut button like Disney plus, Prime video and Netflix. Overall we can say All-in-One Package. L,

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Nov 19, 2024
Reviewer name: 88Scott
2 out of 5 stars
2 out of 5 stars review

Nice TV. But has issues.

[This review was collected as part of a promotion.] TV is so-so. Got Samsung sound Bar also. So audio if fine. But Blue tooth system sucks. I have a very close to a top of the line router. That is only about 15 feet away from TV. And the Samsung free TV channels always lock up or freezes. VERY poor Blue tooth setup on this TV. Not impressed at all. Our older LG "non smart TV" was better.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
reply from Samsung Advisor

Hi 88Scott, Thank you for reaching out and sharing the connection issues you are experiencing with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues: First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Nov 19, 2024
Reviewer name: scottystrue2U
5 out of 5 stars
5 out of 5 stars review

The most realistic screen.

[This review was collected as part of a promotion.] I use my Samsung TV to stream movies music videos on YouTube and also use it to monitor my whole house. I don't even have to have the remote no more looking for that because it's on my phone exactly the same as it is they came with the TV This is one of the best TVs I've ever had the most realistic pictures if you put the ocean scene on there yes it looks like an ocean and it's so big and it's right there bold in front of you number one TV I've ever had check it out you like it too.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 27, 2024
Reviewer name: Happygrandma90
5 out of 5 stars
5 out of 5 stars review

This product is easy to use its features.

[This review was collected as part of a promotion.] I use my TV to see the daily news, for streaming, using different apps and it works excellently. It Smart feature helps me in using only one remote control for everything. Now I don’t have to be looking around which remote I have to use. It was an excellent choice when I selected this TV among so many other brands.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773
Dec 13, 2024
Reviewer name: Mebe
5 out of 5 stars
5 out of 5 stars review

Like the stand width of just over 26 inches.

Only 43 inch TV that had stand narrow enough to fit my table. Time-consuming but simple set up. Excellent prompts, on screen user guide. Nice picture. Antenna picks up more stations on this TV than with my former Samsung. Like the Samsung plus TV choices.

Review from Samsung US
Helpful?3BX78DZ2P7VO13854766773