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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 21-30 of 168 reviews
May 2, 2026
Extra soft Cozy PJ Set
5 out of 5 stars review

Affordable mattress with luxury comfort

I recently purchased the Hotel Premier Collection Medium Firm Mattress, and overall I'm really impressed. The setup process was incredibly easy—everything arrived well-packaged, and it expanded quickly without any issues. Within a short time, it was ready to use. In terms of comfort, it hits a great balance. The medium-firm feel provides solid support while still being comfortable enough to relieve pressure points. It works well whether you're a back, side, or combination sleeper, and I've noticed a big improvement in sleep quality since switching. It also feels very durable and well-made. The materials seem high quality, and it holds its shape nicely without sagging. Even after consistent use, it still feels just as supportive as day one. Overall, this mattress is a great value—easy setup, comfortable, and built to last. I'd definitely recommend it to anyone looking for a reliable medium-firm option.

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Apr 15, 2026
TexasDad
5 out of 5 stars review

Great matress for mid firmness

Hotel premier hybrid matress so far has worked well. It did have a smell that is normal and went away after a couple of days. I washed the top cover immediately and it helped with the smell. There is no wash instructions so I washed it as delicates. It did feel really fresh but after adding a matress cover and sheets, it still feels a little cool. But still cooler than regular matresses. Only real complaint is the fitted sheet comes off sometimes when laying or sitting close to a corner. Hopefully stays the same firmness after a year.

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Apr 19, 2026
Sue
5 out of 5 stars review

Classy, comfortable and well thought out.

I am absolutely amazed at the quality and extras of this mattress. It's always fun to watch one of these compacted mattresses spread itself out on your bed. Because this mattress has a foam top it does take a few days for the foam smell to dissipate. Once it has, you find the mattress to be extremely comfortable. The mattress also contains springs for better support, side handles for easy movement and a zip off top that can be machine washed. What you get is luxury and practicality. I have slept so well without any pressure points and I highly recommend this mattress.

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Apr 20, 2026
Angel The Great
5 out of 5 stars review

Great mattress

I first slept on this mattress at my friend's house in her guest room. I had a wonderful ngihts rest. I had recently purchased a mattress of my own. But after trying sleeping on this mattress, I had to return my previous purchase. This mattress is a 10 out of 10.

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Apr 17, 2026
Love2shop
5 out of 5 stars review

Cool, Comfortable and Great Value !

I am extremely happy with this Member's Mark Hotel Premier Collection mattress. From the very first night, I noticed a big difference in comfort and support. The hybrid design really gives you the best of both worlds—the memory foam layers feel soft and contour nicely, while the pocket coils provide excellent support and keep everything feeling stable. One of my favorite features is how cool it sleeps. The cooling cover and gel memory foam really seem to work—I don't wake up overheated like I have with other mattresses. It's a great balance of softness and firmness (I'd say true medium), which works well whether you sleep on your back or side. Setup was simple, and the quality feels impressive for the price. It honestly has that “hotel bed” feel right at home. If you're looking for a comfortable, supportive, and cooling mattress without spending a fortune, this is a fantastic choice. Highly recommend!

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Apr 21, 2026
Lesaluv
5 out of 5 stars review

Great option and best of both worlds! Heavy lift!

Thos mattress is great! I chose the hybrid because I've been sleeping on a memory foam mattress for a few years and it's starting to wear out. This one has memory foam and springs ans can be used with several types of bed frames ( I have a platform bed). It's pretty thick so i believe any sleeping style could find a good spot. You don't necessarily need a boxspring like a regular mattress so that saves you some money. Also, be ready for a 2 person lift.. it weighs over 100lbs!!!

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Apr 20, 2026
Michelle K
5 out of 5 stars review

Amazing Mattress!

We have the Member's Mark Hotel Premier 14” Hybrid Mattress in king and medium firmness. The coils provide conforming support and motion reduction making it a great option for couples. The memory foam layer makes it so comfortable. The gel technology pulls the heat away from the body which helps regulate temperature as we sleep. We absolutely love this mattress!

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Mar 16, 2026
Texas Papaw
4 out of 5 stars review

Verified Purchase

Great deal

The mattress was ready for use by the first night. After years on a firm Purple bed, this medium seems very soft but my wife loves it. I weigh 100 lb more than her. Overall it’s a high quality product at an excellent price.

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Apr 16, 2026
Maggie
5 out of 5 stars review

Good Value comprable to other brands

I think the mattress a good value overall. It feels slightly softer than expected for a medium, but still offers solid support once you're settled in—comfortable without feeling too plush. I alr3ady havw a hybrid mattress but the zip-off top is a great feature and makes cleaning much easier than most mattresses. Setup was simple, though it's heavy, so it helps to have another person when moving it. 72 hours to fully expand is recommended. There was no chemical smell after opening, even though the packaging mentioned it.

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Apr 14, 2026
OCD help
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it's soft yet firm in someplace. It's just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I'll probably end up having to upgrade my children children's beds to this brand

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