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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 21-30 of 222 reviews
Aug 31, 2024
Reviewer name: Ms D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress

This bed is a god sent from the moment I set it up and I slept in it that evening I have been able to sleep soundly. I have a few medical problems where I could not get comfortable sleep on any mattresses I was beginning to give up hope. I saw this frame and mattress in Sam’s Club and decided to give it a try. It also helped that it was on sale . when I tell you I haven’t slept as good in over three years it’s not a lie, came changer. get it today

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reply from Performance Sleep Products

Hi Ms D- We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 22, 2025
Reviewer name: Nate
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress!

So comfortable! And great price! I was in a bit of a rush to buy a mattress for some guests coming over. So, I didn’t fully read the full description on the box before buying. I didn’t realize this is actually a spring mattress with a memory foam top. The relatively small packaging tricked me. But, I was definitely not disappointed! The spring/foam combo is so comfortable!

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reply from Member's Mark Team

We're so glad to have exceeded your expectations with our mattress, Nate! Thank you for the 5-star recommendation!

Apr 21, 2026
Reviewer name: Willow M
4 out of 5 stars
4 out of 5 stars review

A good night's sleep but no significant cooling

I waited a week to write my review so I could evaluate the features and comfort of the mattress. Before you buy, consider the height of the mattress. Options are 9” or 14”. I opted for the 14”, not realizing it is too tall for me to sit on the edge and put my shoes on. There were no unpacking instructions. The box was heavy and bulky-definitely needed two people to maneuver it in to place. The mattress info in minutes and we were able to sleep on it the first night. I find the mattress very comfortable. I am sleeping through the night, unlike my old mattress when I would toss and turn. I don't notice the “cooling” feature - temperature feels the same as my 8 year old mattress. Overall, I am happy with it.

Incentivized Review
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Apr 17, 2026
Reviewer name: Review by D
5 out of 5 stars
5 out of 5 stars review

Comfortable with Great Support

This 14-inch mattress strikes a great balance between comfort and support, making it a solid choice for a wide range of sleepers. The medium support level feels just right—not too firm and not too soft—so it provides enough cushioning for pressure points while still keeping your body properly aligned. Whether you sleep on your back, side, or a mix of both, it adapts well and offers a comfortable night's rest. One thing to be aware of is that when you first unbox the mattress, there is a noticeable smell. This is clearly mentioned in the instructions and is fairly common with new mattresses that are vacuum-sealed. While it might be a bit strong at first, it's temporary and fades away within about 2 to 3 days once the mattress has fully expanded and aired out. After that initial period, the mattress really shines. It feels plush yet supportive, and the thickness adds an extra layer of comfort that makes a difference. Overall, if you're willing to give it a couple of days to settle, this mattress delivers a comfortable and supportive sleeping experience.

Incentivized Review
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Apr 16, 2026
Reviewer name: Maggie
5 out of 5 stars
5 out of 5 stars review

Good Value comprable to other brands

I think the mattress a good value overall. It feels slightly softer than expected for a medium, but still offers solid support once you're settled in—comfortable without feeling too plush. I alr3ady havw a hybrid mattress but the zip-off top is a great feature and makes cleaning much easier than most mattresses. Setup was simple, though it's heavy, so it helps to have another person when moving it. 72 hours to fully expand is recommended. There was no chemical smell after opening, even though the packaging mentioned it.

Incentivized Review
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Apr 15, 2026
Reviewer name: Sam
4 out of 5 stars
4 out of 5 stars review

Like sleeping on a cloud!

This mattress was delivered in a beat up box but the product was still tightly rolled and unaffected by the box abuse. It was extremely heavy and definitely needed 2 people to pull it out of the box and unwrap it in place. Upon removing the 2 layers of wrap, the mattress instantly inflated. The instructions say it could take 72 hours. While i did sleep on it that first night, i think that it got a little more comfortable the 2nd and 3rd nights. The mattress itself is quite comfortable. Very soft, but still somewhat firm. My biggest complaint is that the mattress is soooo slippery the sheets won't stay on! I have deep pocket sheets and every time I move slightly, the sheet bunches up and pops off the corner of the mattress. I tried putting a mattress protector in between the mattress and sheet. That only resulted in the mattress and the protector bunching up and popping off the corner! I hype to find a solution but in the meantime, it's quite frustrating.

Incentivized Review
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Apr 14, 2026
Reviewer name: OCD help
5 out of 5 stars
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it's soft yet firm in someplace. It's just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I'll probably end up having to upgrade my children children's beds to this brand

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Apr 20, 2026
Reviewer name: Angel The Great
5 out of 5 stars
5 out of 5 stars review

Great mattress

I first slept on this mattress at my friend's house in her guest room. I had a wonderful ngihts rest. I had recently purchased a mattress of my own. But after trying sleeping on this mattress, I had to return my previous purchase. This mattress is a 10 out of 10.

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Apr 15, 2026
Reviewer name: Meredith
5 out of 5 stars
5 out of 5 stars review

Excellent quality and SO comfortable!

I absolutely LOVE this mattress! It is so comfortable and is the perfect firmness. It comes with a removable, washable cover that simply zips off which is a wonderful feature. It's nice and deep while not so thick that sheets don't fit it. I highly recommend this for a fabulous night's sleep!

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Apr 20, 2026
Reviewer name: SBIXBY
5 out of 5 stars
5 out of 5 stars review

Great mattress

It came shipped in a box and wrapped up. It has instructions to unwrap and must set for 72 hours to fully inflate up. Once we got this situated, you get a great size mattress. Cooling fabric, handles on the size and zipped enclosure so you can wash. We enjoy the comfort of this mattress. My daughter insists its her favorite comfy bed.

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