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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 111-120 of 199 reviews
May 25, 2025
GG
3 out of 5 stars
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?56MNVX2X80RL13853716325
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Mar 31, 2026
MARK
5 out of 5 stars
5 out of 5 stars review

Best Mattress Ever

We bought two MM 14” medium-feel hybrid mattresses, and we could not be happier with our purchase. We sleep supported—without sinking in—and cool. And we rest for a minimum of 5-6 hours before awakening. Then it’s back to sleep. These are the best mattresses we have ever owned, and they are competing against high-end, ripoff-priced mattresses that we owned previously and that cost $6,000 and $7,500 (specialty brands from San Francisco). If you need a mattress, don’t delay. Members Mark will save the day.

Helpful?56MNVX2X80RL13853716325
Nov 29, 2024
bmeff
1 out of 5 stars
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

Helpful?56MNVX2X80RL13853716325
reply from Performance Sleep Products

Hi Bmeff -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

May 24, 2025
Good purchase
5 out of 5 stars
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

Helpful?56MNVX2X80RL13853716325
reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

Nov 21, 2025
Ribpsain
2 out of 5 stars
2 out of 5 stars review

Liked the price slept great for 2 days. The the pain started gradually getting worse 6 weeks in rib pain lower back pain so bad 2 trips to doctor for exrays chiropractor many times. Could be I'm older or wrong firmness or just not for me. Its weird seems soft and hard make it make sense. None the less its going back never hurt this bad on cheap spring matresses maybe my body is like dude you waited to long ive slept on some pretty rough stuff but never had rib pain like this my god never anther hybrid ugh.

Helpful?56MNVX2X80RL13853716325
reply from Member's Mark Team

Thank you for sharing your experience with us. We’re glad the mattress felt comfortable at first, but we’re truly sorry to hear that it led to discomfort and pain over time. We understand how frustrating it must be to expect restful sleep and instead deal with rib and back pain. Mattress comfort can vary greatly depending on body type, sleep position, and firmness preference, and it sounds like this hybrid model wasn’t the right fit for your needs. Please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Feb 25, 2025
DarGlor
1 out of 5 stars
1 out of 5 stars review

 Misleading Advertising, Poor Quality

We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.

Helpful?56MNVX2X80RL13853716325
reply from Performance Sleep Products

Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you&#39;ve experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be.<br /><br />The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund.<br /><br />Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!

May 9, 2025
May
1 out of 5 stars
1 out of 5 stars review

Poorly assembled

Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.

Helpful?56MNVX2X80RL13853716325
reply from Performance Sleep Products

Hi May, thank you for taking the time to share your experience with us. I&#39;m truly sorry to hear about the issues you&#39;ve encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it.<br /><br />We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously.<br /><br />To help resolve this, I’d like to offer the following options:<br /><br />Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. <br />New Mattress: We are happy to send you a new mattress to replace this one.<br /><br />Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.

Nov 23, 2025
Sheryl
5 out of 5 stars
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam’s Club. It’s perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

Helpful?56MNVX2X80RL13853716325
Nov 21, 2025
BRITTANY
5 out of 5 stars
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?56MNVX2X80RL13853716325
Jun 30, 2025
mel
5 out of 5 stars
5 out of 5 stars review

Great mattress :)

Purchased the "firm" version of this mattress a couple of weeks ago. Slept on it for 5 days now. Very comfortable, and the cooling top is great! "Firm" = support and a little give. Definitely not a hard mattress. No harsh smells were noticeable when the mattress was unwrapped. The box was a little beat up but the mattress was not affected. I would purchase again. Melissa H.

Helpful?56MNVX2X80RL13853716325
reply from Member's Mark Team

We're so glad you're enjoying the firmness and cooling top of our mattress, Mel! Thank you so much for the 5-star recommendation!