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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 21-30 of 621 reviews
Aug 10, 2013
JimmyMac
5 out of 5 stars review

Great Mattress!

I was a little unsure about purchasing this mattress but after reading the reviews and decided to give it a try. It is sooo comfortable. I purchased this in April 2013 and I do not have any complaints about this mattress. It is hard to believe this comes in a box to your front door, but it is very easy to set up and ready to use in minutes. For the price of this, you cannot go wrong. Buy this mattress!

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Apr 5, 2021
Okie
1 out of 5 stars review

Defective

I bought this two weeks ago for a spare room. When it was unrolled, it did not level out and some of the foam under the fabric was wadded up. I thought letting it fully inflate would take care of it but it still hasn't settled. It seemed ok when laying on it so I left it to settle. So today, I went to put sheets on and noticed that on the end at the head, the fabric was not sewn together and had about 4-5 inches unsewn exposing the foam within the mattress. I thought it was a rip at first but after closer inspection, you can see that the fabric had never been sewn and was missed by the machine. Very disappointed with the quality. I have ordered Zinus bed in a box before and been very pleased.

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reply from Zinus

Hello Okie, We are very sadden and apologize to hear about the way your item arrived. We care and would love to make this right for you. Please reach out to Customer Support team via Facebook messenger or Twitter, We would be happy to replace your mattress for you, Thank you.

Dec 8, 2020
Heather
1 out of 5 stars review

Verified Purchase

Defective pilliow top

Pillow top defective. Spots all bulges and loose material.

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reply from Zinus

Hello Heather, Thank you for your review and we apologize that you are experiencing decompression issues. If you are still within your return period please contact Sam's Club if you are outside please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Jul 14, 2020
EstherD
5 out of 5 stars review

Verified Purchase

Sinus Night Therapy iCoil12

Amazing comfort!!! It conforms to your body for a restful sleep. No mattress topper needed.

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Apr 20, 2021
Leira
5 out of 5 stars review

Verified Purchase

Súper good

Súper

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reply from Zinus

It says cooling but I wake up sweating every night, its comfortable but hot!

Dec 20, 2022
Fluffyfred
5 out of 5 stars review

Verified Purchase

Best nights sleep

Best nights sleep I have had in years. So comfortable. Needed to get a friend to help us get it in the house as it is heavy. Then 2 friends after it sat out unfolded came and helped remove the old mattress and put this one on the box springs. My husband and myself both have back issues and I now feel great as he also does. Have recommended this mattress to our friends and family.

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Jul 2, 2021
alittleconcerned
3 out of 5 stars review

Verified Purchase

Works for a guest room

There is nothing outstanding about this mattress. I would not use it as my main mattress that I sleep on every night, however, I would put it in a guest room which is what I did. It's only been used by 1 guest so far, so I can't really comment on long term comfort.

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Apr 5, 2021
Rachel H
2 out of 5 stars review

Verified Purchase

Get something else

Unboxed it and it expanded fairly well in the expected time frame. Didn't expand fully in all corners (looks a little wonky). Seems firm with enough cushion on top off the springs, but it is a painful sleep after giving it several weeks to get adjusted. Would not recommend this mattress. Sam's is fighting the no hassle return policy as well so be aware.

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Sep 3, 2020
MKM
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

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reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.

Mar 23, 2022
Mary
1 out of 5 stars review

Verified Purchase

The mattress is Warped!!

This mattress is horrible! There's a huge hump right down the center of the mattress. The sides and corners never fully fluffed. So, they're Flappy. And the mattress claims to be 12inches but its only 10 inches. If i was able to give 0 stars, I would have.

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