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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 11-20 of 621 reviews
Mar 23, 2022
Mary
1 out of 5 stars review

Verified Purchase

The mattress is Warped!!

This mattress is horrible! There's a huge hump right down the center of the mattress. The sides and corners never fully fluffed. So, they're Flappy. And the mattress claims to be 12inches but its only 10 inches. If i was able to give 0 stars, I would have.

Helpful?4KKWIDQCB9T013853551504
May 26, 2021
CBL
4 out of 5 stars review

Verified Purchase

Nice mattress

This mattress is really comfortable. The only thing that is weird is there is no structure to the outside of the bed frame. Normally you can sit on the edge of the bed and it will hold you up, this one you can’t. There is nothing hard inside the mattress to hold you up, you have to sit in the middle of the bed. This mattress is for my little girls so it’s no big deal but sometimes I lay with them and if you are on the edge of the bed you will start falling off.

Helpful?4KKWIDQCB9T013853551504
Sep 3, 2020
MKM
1 out of 5 stars review

Verified Purchase

Not sure yet!

Waiting for directions from customer service. Received bed and frame (frame is great), mattress has LARGE lumps/ripples across top of mattress. This is not due to bed expanding, it's due to the first layer of foam under top of quilted mattress does not lay flat, extremely miss-shaped. I've asked for a new mattress and for them to pick this one up when new mattress is delivered. Ordered Queen size, for a guest bedroom, no usage yet. I would try it for a night but don't want to use it since I need to return.

Helpful?4KKWIDQCB9T013853551504
reply from Zinus

Hello, We're sorry that you're having issues with your mattress. If you are within your return period with Sam's club please contact them directly and they would be happy to assist you with a return or an exchange for a mattress that better suites your needs. Thank you.

Nov 25, 2021
BK
2 out of 5 stars review

Verified Purchase

Get what you pay for

Disappointed in the mattress-it’s been set up a week and the corners haven’t filled out. It sags at each corner. Glad it’s only a guest bed and won’t be used often.

Helpful?4KKWIDQCB9T013853551504
Mar 23, 2021
Janeth
5 out of 5 stars review

Verified Purchase

Amazing

So comfortable, I was worried because the price was so good and it’s my first time buying online but wow it is so comfortable I can’t believe it. Ok so glad I bought this mattress

Helpful?4KKWIDQCB9T013853551504
Mar 10, 2021
Rhonda
5 out of 5 stars review

Verified Purchase

Get purchase

I was a little skeptical at first because of the price and the fact it comes in a box. I’ve never had this before on high end brands but I sleep beautifully.

Helpful?4KKWIDQCB9T013853551504
Oct 1, 2023
Mimi
3 out of 5 stars review

Verified Purchase

Too soft for my liking.

The sides are way to soft for my liking. When you sit on the side of the bed it sinks way down. If you like the mattress to really sink down, then you’ll love it.

Helpful?4KKWIDQCB9T013853551504
Jul 26, 2021
mjobrien911
3 out of 5 stars review

Verified Purchase

It's firm

The bed came packaged well and easy to place into position with two people. The bed took form quickly. I would suggest a a full 24 hours to wait to use. The bed while nice is quite firm. Definitely not plush.

Helpful?4KKWIDQCB9T013853551504
Apr 15, 2021
HT
1 out of 5 stars review

Verified Purchase

Poor quality

Mattress is uneven. Didn’t open properly. We opened it right away when it was delivered. It’s still uneven after a week of nobody sleeping on it. Highly disappointed.

Helpful?4KKWIDQCB9T013853551504
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. If you are still within your return time frame with Sam's Club, Please reach out to their Customer Service team for further assistance at 1 (888) 746-7726. They would be happy to look into this matter further. Thank you.

Sep 10, 2020
no magick name
1 out of 5 stars review

Verified Purchase

horrible bed

the bed is horrible, there was a hump in the middle of the bed, i thought well it needs to flatten out after 3 weeks now it still has a hump, how can i return this

Helpful?4KKWIDQCB9T013853551504
reply from Zinus

Hello, we apologize you are having issues with your mattress. Please contact Sam's club directly as they would be the ones to take care of processing the return and refund for you.