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Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars1,204 ratings701 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (218)

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Showing 61-70 of 701 reviews
Jul 7, 2019
Tracy
3 out of 5 stars review

Verified Purchase

Fine Plastic Lounge Chairs

I purchased these loungers and they were to be delivered within a few days. After 10 days with no delivery, I contacted SamsClub.com and discovered my order was stuck in processing. All in all, it took almost 3 weeks for delivery. The chairs are basically a thick plastic. Although they came reassembled, one of the chair backs was knocked loose, I guess in shipping, and I had to force the pieces back together. (I had to use lots of pressure...a strong forcing together). I will be interested to see how these hold up but for now I will just say they are fine.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Tracy, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Apr 11, 2018
Lex
4 out of 5 stars review

Verified Purchase

Nice sturdy chairs and great looking!

I bought a set of two and they arrived quickly. One of the chairs arrived with a small amount of damage to it. I called Sam’s Customer Service right away and they are shipping replacement chairs. I would give these a five if they would have arrived undamaged. Love the chairs!

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Lex, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Feb 14, 2018
Disappointed
1 out of 5 stars review

Verified Purchase

2 deliveries, 2 returns

These looked nice, felt sturdy, but couldn’t be delivered without damage. They’re sold in sets of 2 and so both must be returned if either are damaged, making it a frustrating experience. It seems the solid plastic mold design can’t withstand any impact in shipping. In the end we decided to return them and get a different design from our local Sam’s

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Disappointed, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jul 7, 2018
Frogger26
4 out of 5 stars review

Verified Purchase

Beautiful Chairs

Exactly what I was looking for to go by my new pool. Very pretty and easy to use. I do wish they were a little sturdier for my heavier family/ friends. They are very comfortable and I like the fact that they can fold and stack of we decide to store them over winter.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Frogger26, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Jun 28, 2020
imwishing
4 out of 5 stars review

Verified Purchase

Not Bad

for the price these chairs aren’t bad. They are plastic made with a wicker look. You could lay on them with just a towel but i prefer a cushion. My husband is 6’5” and is comfortable and they hold his weight. They are nicely wide as well . If they had a pull out drink ledge or cup holder and where a bit more sturdy they’d get 5 stars. They need to be on a flat surface , on my slightly inclined brick patio they wobbled a bit until i leveled them out . Overall nice chair.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments.It plays a very vital role in our continuous efforts to improve our products.

Jun 12, 2018
Mark W
1 out of 5 stars review

Verified Purchase

Disappointment

I bought it online because it said would have buy 5/23 didn’t come till 5/29 after my house warming party. Chairs were hard and uncomfortable. Called Sam’s they said bring back to store. Said I would get a gift card in email for trouble. Gift card never came. The store was nice and didn’t give any issues returning.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Mark W, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Apr 23, 2018
dgRetired
3 out of 5 stars review

Verified Purchase

New price but damaged on arrival

Found these on Sam's site, concerned about some of the reviews, but price right. Came as promised, but one of the backs hack several areas of broken wicker, even those box not damage. Great chairs, 2 clicks on legs and done!. Called the company, and promised to ship a new back in 4-6 weeks. Chair still functional, will have to see if customer service comes through, but very friendly and easy to reach by phone.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello dgRetired, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jul 24, 2018
CR
1 out of 5 stars review

Verified Purchase

CHEAP

I bought these chips and returned them the next day. They were cheaply made, one was cracked the other was missing its legs. Fed Ex picked up my return on 6/30/18 & Im still waiting for my refund!!!!! Customer service has been terrible as well.....I do not believe I will order anything again any time soon!!!! Disappointed is an understatement!!!

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello CR, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Aug 4, 2017
Marcus
5 out of 5 stars review

Verified Purchase

Outstanding chairs, unbeatable price

I did a lot of research online and in stores and I am convinced I went into the wrong industry. Outdoor furniture is so expensive and has so many variations in build quality, materials and styles it's difficult to have confidence you picked the right furniture. Not with these chairs. These worked out better than my expectations and I am pretty picky. These chairs are sturdy and attractive. I am 6'0" 250lbs and these chairs are solid and don't make me feel like I'm going to teeter off or break them. They are stiff (but that was expected), I bought 2 cushions for $15 per and these loungers are now a tad too comfortable...I have fallen asleep in them after 15-30 minutes in my jacuzzi. These chairs are the perfect price point for the rest of us who cannot afford the designer stuff. Well built, long lasting (so far) and with cushions are super cozy

Helpful?6NNZVVW0FJFQ13851051568
Jun 8, 2018
Mart Lynn
5 out of 5 stars review

Verified Purchase

Love them!!!

I bought these about a month ago and they are comfortable and easy to move when needed. But the best thing about them is there was absolutely NO assembly. That's right. Just take them out of the box and they are ready. Can't beat that. They are a great value for the price because I looked at others that were much more expensive. I am more than pleased.

Helpful?6NNZVVW0FJFQ13851051568
reply from Keter-NA

Hello Mart Lynn, Thanks for taking the time to let us know about your experience, we appreciate your comments.