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Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars
1,207 ratings704 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (221)

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Showing 61-70 of 704 reviews
Aug 30, 2018
LL
5 out of 5 stars review

Verified Purchase

Love these lounges

My gravity lounges we’re old and tired. I was looking for replacements that I could stretch out on. These were perfect. They arrived timely, well packaged and made. They look way more expensive than they were. I paired them up with members mark cushions and they are so comfortable. Highly recommend.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello LL, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Apr 4, 2018
housewivesofstaugustine
5 out of 5 stars review

Verified Purchase

Larger than expected!

Very nice (large) pieces of outdoor furniture. They seem to be pretty solid. I haven't used them yet because I'm having a pool built in the backyard. I had to have the contractor make the sunshelf bigger for these chairs. They're all plastic (which I like) so the salt water won't rust them.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello housewivesofstaugustine, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jul 15, 2018
krw
4 out of 5 stars review

Verified Purchase

Chairs are good, not sure about customer service

We ordered two sets. One set was fine other than small plastic pieces underneath that had to be clipped in order to snap leg unit into place. One chair in the other set had minor damage from shipping on the top of the chaise, as well as having a crack and being slightly misaligned. We tried to reach the company to talk about the problem. An automated system put us on hold for more than 15 minutes, and when the recording came back on it said we could leave a message or continue to hold, and then hung up. We decided the damage was minor enough that we wanted to keep the chairs anyway. They sit well and are comfortable!! Just hope we don't need customer service.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello krw, We do apologize for the problems and inconvenience you had with your Keter purchase and out customer service. We are available seven days a week 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We help in resolving any issue to your full satisfaction. Thanks for taking the time to let us know about your experience, we appreciate your comments.

Apr 4, 2022
GGPamela
3 out of 5 stars review

Verified Purchase

Molded Plastic Lounge Chairs

These chairs are molded plastic. I did not understand that from the description :( Three of mine arrived with defects on the the same side. Not sure it was manufacturing or transit. With that being said. Trying them out they do appear comfortable. I have not decided yet return or exchange?

Helpful?3MB70V78VZV813851051568
Jul 7, 2019
Tracy
3 out of 5 stars review

Verified Purchase

Fine Plastic Lounge Chairs

I purchased these loungers and they were to be delivered within a few days. After 10 days with no delivery, I contacted SamsClub.com and discovered my order was stuck in processing. All in all, it took almost 3 weeks for delivery. The chairs are basically a thick plastic. Although they came reassembled, one of the chair backs was knocked loose, I guess in shipping, and I had to force the pieces back together. (I had to use lots of pressure...a strong forcing together). I will be interested to see how these hold up but for now I will just say they are fine.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Tracy, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Sep 18, 2017
Jeannie
4 out of 5 stars review

Verified Purchase

Great Chairs

Purchased 2 of these 2-packs. In one box, both chairs were damaged. Called Sam's Club and they picked up the next day and reshipped new set which came quickly and was perfect. Customer service was exceptional! Very happy with the chairs. No more rust marks on concrete like we had from old chairs. Regular lounge cushions fit just fine and look great.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Jeannie, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products. To find additional Keter products visit our web sites: https://www.keter.com, http://www.apgparts.com http://uslparts.com.

Jun 8, 2018
Mart Lynn
5 out of 5 stars review

Verified Purchase

Love them!!!

I bought these about a month ago and they are comfortable and easy to move when needed. But the best thing about them is there was absolutely NO assembly. That's right. Just take them out of the box and they are ready. Can't beat that. They are a great value for the price because I looked at others that were much more expensive. I am more than pleased.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Mart Lynn, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Jul 24, 2018
CR
1 out of 5 stars review

Verified Purchase

CHEAP

I bought these chips and returned them the next day. They were cheaply made, one was cracked the other was missing its legs. Fed Ex picked up my return on 6/30/18 & Im still waiting for my refund!!!!! Customer service has been terrible as well.....I do not believe I will order anything again any time soon!!!! Disappointed is an understatement!!!

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello CR, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Jun 18, 2018
jac
1 out of 5 stars review

Verified Purchase

Terrible product

Looked great but first order came broken.....and I blamed the delivery company. Second set came and 3rd time someone sat on the chair it broke...….this material it is made of is questionable and terrible workmanship. Looks good but broken chair does you no good. Next step, REFUND and figure out how to get it back to them.....thinking an in person visit to Sam's Club.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello JAC, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Jul 26, 2018
Teresa
3 out of 5 stars review

Verified Purchase

Appealing to the eyes

These chairs do not lock on the front legs so they collapse at times without warning. They are very spacious and look beautiful. I like that is appears to be made of resin material so they should not rust. But with the resin material a cushion would make them more comfortable. They are a great value and I would definitely recommend!

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Teresa, Thanks for taking the time to let us know about your experience, we appreciate your comments.