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Customer reviews for Keter All-Weather Grenada Chaise Loungers, Set of 2 for
Keter All-Weather Grenada Chaise Loungers, Set of 2
3.9 out of 5 stars
stars
1,207 ratings704 reviews
  1. 5 stars59% (712)
  2. 4 stars12% (146)
  3. 3 stars5% (64)
  4. 2 stars5% (64)
  5. 1 star18% (221)

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Showing 51-60 of 704 reviews
Apr 29, 2024
ppletavish
1 out of 5 stars review

Verified Purchase

Keter Chaise Lounge

I really liked the chairs and they were shipped quickly but the orange clips that secure the legs onto the chair were either missing or broken. I contacted Keter to see if just the clips were available and I was told to just return the chairs. I even ordered a second set to see if they were any better but sadly the same situation. I had to return the 4 heavy chairs which was a major hassle.

Helpful?3MB70V78VZV813851051568
Apr 11, 2018
JD
5 out of 5 stars review

Verified Purchase

Comfortable Lounger

We recently purchased the loungers, 2 in a box. Very comfortable but surprised they are made totally of plastic. Seem to be heavy duty as I’m 220 lbs and there’s no sagging to the unit. Curious as to how they hold up after a few months in the direct sunlight. Overall, very happy with the purchase.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello JD, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Aug 8, 2017
gigem74
5 out of 5 stars review

Verified Purchase

Great Lounge Chairs

I saw these chairs at Sams and had to have some. They are very comfortable and easy to adjust. They seem to be sturdy enough and not too many moving parts so think they will hold up well. Had no trouble with shipping them to my home and all was ok after opening.

Helpful?3MB70V78VZV813851051568
Apr 4, 2018
housewivesofstaugustine
5 out of 5 stars review

Verified Purchase

Larger than expected!

Very nice (large) pieces of outdoor furniture. They seem to be pretty solid. I haven't used them yet because I'm having a pool built in the backyard. I had to have the contractor make the sunshelf bigger for these chairs. They're all plastic (which I like) so the salt water won't rust them.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello housewivesofstaugustine, Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Oct 6, 2020
Neat Garage
4 out of 5 stars review

Verified Purchase

Look great, but one was defective

These chaise loungers look great but one of them had a foldable leg that wouldn't stay connected to the lounger. I called the manufacturer, Keter, and they are sending a replacement leg but it will take 12 weeks to get to me. I'm concerned that if a new leg doesn't solve the problem, will I need to send back the whole lounger and wait another 12 weeks? Keter Customer service was very professional and helpful, giving me confidence that they will make it right. I wish the delivery time wasn't so long.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jun 18, 2018
jac
1 out of 5 stars review

Verified Purchase

Terrible product

Looked great but first order came broken.....and I blamed the delivery company. Second set came and 3rd time someone sat on the chair it broke...….this material it is made of is questionable and terrible workmanship. Looks good but broken chair does you no good. Next step, REFUND and figure out how to get it back to them.....thinking an in person visit to Sam's Club.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello JAC, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

Jul 26, 2018
Teresa
3 out of 5 stars review

Verified Purchase

Appealing to the eyes

These chairs do not lock on the front legs so they collapse at times without warning. They are very spacious and look beautiful. I like that is appears to be made of resin material so they should not rust. But with the resin material a cushion would make them more comfortable. They are a great value and I would definitely recommend!

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Teresa, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Apr 23, 2018
dgRetired
3 out of 5 stars review

Verified Purchase

New price but damaged on arrival

Found these on Sam's site, concerned about some of the reviews, but price right. Came as promised, but one of the backs hack several areas of broken wicker, even those box not damage. Great chairs, 2 clicks on legs and done!. Called the company, and promised to ship a new back in 4-6 weeks. Chair still functional, will have to see if customer service comes through, but very friendly and easy to reach by phone.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello dgRetired, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Jan 7, 2019
Bullett
4 out of 5 stars review

Verified Purchase

Nice heavyweight sturdy construction

We purchased this set about 3 weeks ago. You will obviously need to buy your choice of cushions, needed due to construction material you can get away with laying a heavy towel on it but cushions are recommended. Also there is no in store pick up this is our 2 set thank God it wasn’t broken we had to ship back our first set extremely large box at least 7 ft long by 4 ft high by 4 ft wide, but the set did not have enough packing between them and the legs were broken. When we called for a return the on line people were terrible, I had to argue for them to contact Ups for the return info, and then deal with repacking this huge box and put it out on the day UPS would pick up. The replacement came quickly. Also I did contact our local Sams store manager and he was a great help in getting this problem handled.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello Bullett, Thanks for taking the time to let us know about your experience, we appreciate your comments.

Aug 30, 2018
LL
5 out of 5 stars review

Verified Purchase

Love these lounges

My gravity lounges we’re old and tired. I was looking for replacements that I could stretch out on. These were perfect. They arrived timely, well packaged and made. They look way more expensive than they were. I paired them up with members mark cushions and they are so comfortable. Highly recommend.

Helpful?3MB70V78VZV813851051568
reply from Keter-NA

Hello LL, Thanks for taking the time to let us know about your experience, we appreciate your comments.