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Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

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Showing 41-50 of 262 reviews
Jul 20, 2014
JMJR
4 out of 5 stars review

Verified Purchase

Just the right Size for the Price

Brought this safe after looking at it for over a year. It finally went on sale. Gives us peace of mind. Heavy enough so I know that one person can't carry it away. I can lag it down if I want. bolts are 1-3/8 thick. Carpeted insides. I even left a few dessicant bags in the baack to keep out all moisture to protect paperwork, even though it may not be needed. Seems to be constructed well. Can't say anymore until a disaster hits. And I'm not looking forward to one!

Review from sentrysafe.com
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Jan 4, 2023
JADF
4 out of 5 stars review

Verified Purchase

Very good safe.

Overall after a few days of ownership, a solid safe made in China. Be aware that the safe is not considered "water resistant" without bolting it to a floor using their supplied hardware and rubber lined washers. The lag bolts supplied were too small for their specified bit for concrete so double check everything is good from the factory before you drill into the floor.

Review from sentrysafe.com
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Oct 11, 2021
DT2021
2 out of 5 stars review

Verified Purchase

functional but flawed

although the safe is functional, we have had to wait 2 weeks to use it because of the offensive odor inside which the company says is due to the fabric glue used in manufacture. Also it had a chip in the paint finish and upon opening the front to insert the batteries there were 3 broken plastic pieces inside obviosly due to rough handling during manufacture. If it were not for the immense inconvenience, I would either demand a refund or replacement.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. Sentry Safe Customer Service

Jun 7, 2023
Anonymous
2 out of 5 stars review

Verified Purchase

NOT SATIFIED

Right now I do not have a positive outlook as far as my new Sentry Safe is concerned. The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe. The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't) I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com. Sentry Safe Customer Service

Jul 12, 2022
Levster
2 out of 5 stars review

Verified Purchase

Strange features safe

Digital lock is not capable of handling more than one user code. WHY?! The all-around gasket is not all that around. Instead, it's like covering 30% less than anyone would imagine that the seal type of gasket would cover. I was told that it's by design. What design?! Isn't this safe supposed to protect docs/goods/etc. on the inside from water/liquid damage?!

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service

Sep 18, 2024
doodabug
4 out of 5 stars review

Verified Purchase

EF473E Safe Review

THE BAD: originally scheduled a delivery date, but was cancelled. never told me about the next scheduled delivery date....they just showed up. fortunately, i was at the house. poor communication. also, the 'seal' on the right side of the inside of the door is a bit torn off. don't know if that will affect performance. THE GOOD: seems strong & sturdy. love the key to open the safe incase the keypad/batteries fail. seems to be worth the money.

Review from sentrysafe.com
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Dec 5, 2021
Rayzi
3 out of 5 stars review

Verified Purchase

Nice safe, electronic lock failed

Safe is roomy with three shelves plus the floor for plenty of storage. Very confident that safe will hold off anyone trying to break it open based on its weight and sturdiness. Really like how the door is secured all the way around when closed and locked. Problem was the electronic lock fails to unlock safe after installing new batteries and entering the correct code. Had to use the key to unlock safe.. Notified customer service and they are working with me to resolve this issue. I give them 5+ stars for their kind and prompt response to my problem. Unit arrived with most of the packaging torn or missing along with several scratches on the front (door). The electronic keypad was slightly damaged and a new one was sent out immediately. Unfortunate situation for me however, again, customer service is helping.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. I'm glad we get the opportunity to make it better for you and discuss some options. Sentry Safe Customer Service

Jul 19, 2019
laquinta
3 out of 5 stars review

Verified Purchase

early to say

It's hard for me to say what I think yet I just got it out of the box 2 days ago, did get the batteries in and opened the door once and haven't touched it sense. So to some it up Batteries went in door open, its got a door its got a lock so far so good.

Review from sentrysafe.com
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reply from Customer Service

We appreciate your feedback. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438

Mar 20, 2019
Safe Guy
4 out of 5 stars review

Verified Purchase

Good safe but issues

Good size for my needs. Others have complained door was loose when closed by 1/4". This safe has a tight fit that does not let locking handle go all the way to down position. Must put some pressure on door to fully lock hopeful with time the door will close easier. Main complaint as others have indicated is the carpeting has a bad smell. I had to leave in garage for six days with a fan blowing into safe to get the odor down to where it is tolerable. This odor is similar to new carpets, mattresses, etc.

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Jan 19, 2021
Harley08
1 out of 5 stars review

Verified Purchase

Extremely hard to lock the door!

I’m not pleased with this safe ! The package was very poor. Nothing but cardboard and it was all ripped up. The safes were scratched and white dust inside and in the keypad. The doors don’t want to close to lock them ! I really should’ve returned my safes as soon as I saw the packaging! Very disappointed!!!

Review from sentrysafe.com
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reply from eCommerce Support Team

I have sent this feedback to our product team for evaluation. Thank you.