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Customer reviews for SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft. for
SentrySafe EF4738E Fire-Resistant and Water-Resistant Safe with Digital Lock, 4.70 Cu. ft.
4.2 out of 5 stars
stars311 ratings262 reviews
  1. 5 stars60% (188)
  2. 4 stars20% (63)
  3. 3 stars9% (29)
  4. 2 stars3% (9)
  5. 1 star7% (22)

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Showing 251-260 of 262 reviews
Dec 26, 2021
Longnosekw
5 out of 5 stars review

Great safe!

I have had my safe for at least 5 years, and it's never failed me! The locking mechanism is top notch, the shelves are adjustable, and it's a very well made safe. Of course, it's now more money than what I paid for, straight from the factory... but it's a great safe for valuables!!!

Review from sentrysafe.com
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Oct 27, 2019
Deborah S
2 out of 5 stars review

SECURE BUT FAULTY HANDLE

I’ve owned this safe for 27 months and everything was fine until the handle became loose. I was fortunate enough to open the safe with the skeleton key but could not repair the handle as the threads are stripped. The handle turns in a complete circle and has pulled away from the door. I should have paid more attention to the reviews. What a shame because this was the perfect size. I even had a custom opening made in a professional closet organizer. I am so disappointed as I paid a lot of money for this safe.

Review from sentrysafe.com
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reply from Tech Support

We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. The center cap on the handle can be removed to expose the screw that tightens the handle. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.

Oct 22, 2021
JLSpot01
1 out of 5 stars review

Very poor hardware quality

The electronic key pad quit working, you hear it click but you can't open the door. Resetting the code would help for about 2 or 3 openings and it would start the same process. I asked Sentry Safe several times for how to fix it, they acted like they didn't know what I was talking about. I could only open the safe with the key. Now the handle is so loose you can spin it 360 degrees. Safe itself is ok, the hardware is bad.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss further, please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service

Jun 28, 2024
Tonya831
1 out of 5 stars review

Do not buy!

Garbage Doesn’t open without multiple tries. Handle gets loose and then falls off. Anybody just needs a skeleton key to break into these. Not hard at all. I’m surprised they even sell these. What a joke.

Review from sentrysafe.com
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reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. Sentry Safe Customer Service

Dec 22, 2018
BDavid
3 out of 5 stars review

Design

PRO-Easy to install and operate. Heavy steel wall construction. CON-The stated design requirement that the door seal only cover the lower 70% of the door contact area is a real concern

Review from sentrysafe.com
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Apr 27, 2021
jsvs4149
5 out of 5 stars review

SECURE SAFE WITH EASE OF OPERATION

Love, Love, Love this Safe! It is the perfect size for our needs. The ease of opening and closing for persons of advanced ages is just what we were looking to purchase. It is roomy and has enough space for us grow.

Review from sentrysafe.com
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Aug 25, 2020
jackie 47
5 out of 5 stars review

Strong and secure safe

This safe will take the place of my expensive safety deposit box and will end up being free after 2 years.

Review from sentrysafe.com
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Jul 1, 2021
NurseKJ
5 out of 5 stars review

Strong and secure

This is a terrific safe. I feel peaceful knowing my documents are protected

Review from sentrysafe.com
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Nov 19, 2022
shr
1 out of 5 stars review

senty garbage safe

Garbage. Don’t buy it. Do not open no matter what you do. Open only with keys. Don’t waste money.

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reply from SentrySafeProductExpert

We are sorry for the experience you had with your safe. It’s hard to pinpoint how this occurred but we would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we&#39;ll be happy to discuss some options.<br />Sentry Safe Customer Service

Sep 10, 2018
Bob Cottonwood
5 out of 5 stars review

WOW - GREAT SAFE

Wonderful to have & not pay bank fees. Just glad to have peace of mind

Review from sentrysafe.com
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