I really was looking forward to the size of the safe it was delivered slightly damaged but has worked well until now. I tried to access it as I keep my medications in there put of reach of small children as well as valuables. The handle snapped off in my hand. I tried the skeleton key to maybe try to manually open it and it won't even turn. Super disappointing. Hopefully will hear back from sentry for a trick if not I now have to call a locksmith so I can access my daily medications. Teach me next time to keep them safe and out of reach I guess.

Purchased this safe on 12/29/15 and it arrived in just under two weeks. Weighs quite a bit, so make sure to have a hand truck or dolly. FedEX didn't do the best job shipping. The truck didn't have a lift which made it hard for three grown men to safely bring the safe to ground. The box was mangled and laying face down which likely was the cause for it being delivered damaged. They keypad frame and housing are plastic so they were cracked. The lower clips which held the circuit board and keypad in place also cracked making the bottom button sink in when pressed. Luckily the manufacturer, Sentry Safe, is a top notch company. They immediately sent a replacement keypad frame assembly after a polite inquiry about the matter. Replacement part arrived within 5 business days, even though their email said it would take 7-10 business days. Overall, I'm satisfied in both the product and the customer service of Sentry Safe.

The safe is very nice, It is perfect for what I need it for. I would have given 5 stars but the safe has an odor inside that is nauseating, it is a very strong chemical odor. I think it is from the glue used to adhere the carpet to the inside of the safe. it has aired out for 3 days and still very strong smell. you can not put anything in it that would adsorb the odor leather (holsters, cloth, wood). I had it placed in my bed room now I had to buy air fresheners to sleep. If the smell does not go away it will cost me more money to have the safe moved and not be able to use it. I will up date review in a week or two if i find a solution. Sentry Safe are more than welcome to send a rep to come and smell it or give me a fix to the problem. If not for the odor I would of recommed the safe.

I store a few guns and then paperwork and other personal items. The safe is seldom opened. After a few years, the dial mechanism will not open due to a design flaw. Since this is over one year from purchase, Sentry will not fix or replace the safe. Their only recommendation was to hire a locksmith. I would not recommend this or any other produce due to their inability to stand behind their product.

I’ve owned this safe for 27 months and everything was fine until the handle became loose. I was fortunate enough to open the safe with the skeleton key but could not repair the handle as the threads are stripped. The handle turns in a complete circle and has pulled away from the door. I should have paid more attention to the reviews. What a shame because this was the perfect size. I even had a custom opening made in a professional closet organizer. I am so disappointed as I paid a lot of money for this safe.

Customer service was extremely good all my issues where delt with quick and on time

This is larger than last one which was 20 years old

Great safe good vale will recommend it. Like the fact that the batteries are outside the safe.

Very solid and strong built. Definitely the best brand name and best quality on the market.

It’s a great size for what I need it’s easy to set code.