So far I like this new toaster; however, there were no instructions included concerning the preset buttons on the toaster, which are: Defrost-Reheat-Bagel. I'm not sure exactly how these work or how they interact with the heat settings (i.e. some appliances have you place a bagel cut-side a certain direction because the heat will be more or less directed). I would suggest the company rewrite, or at least include the informational pamphlet that's placed in the packaging. Therefore I've deducted 1 star. I've also experienced that the first piece of toast is a little 'underdone' when starting off due to the toaster 'warming-up' (The reason was that it uses quartz rods instead of metal wires as the heating elements, which is more consistent and high end) and then the second piece of bread is toasted correctly at the 3.5 setting.

This is the cutest toaster ever! I got the red one... but I would like for it to toast evenly... the top is very light and the bottom left always comes out burnt... like black... its not a huge portion that burns, mostly along the crust line, but overall, it's a mess. There is a sheet that comes with it that says, "give us a chance to make it right before leaving a bad review... call X phone number..." I've called... and called... I've yet to graduate from being on hold to talking to a person to give them that chance... the reviews seem to be mostly in favor of it... I guess luck of the draw wasn't in my favor. Hopefully it will be in yours.

Just received this. Tested with regular white bread and English muffins. Ran several consecutive tests. Excellent! Toast evenly on both sides, I prefer my toast on the lighter side. Found after a few attempts, that #4 produces a nice light toast as I like it. On several uses in succession, DID NOT alter the toast color, they were consistent. On the #4 setting toasting time was under 2 minutes. Much faster than my old Breville. Upon completion, toast DID NOT fly out of the toaster as many reviewers have said. Again, I find it to be consistent, perfect toasting results, quick time and no "launching" of bread out of the toaster. A good choice. Don't believe the negative reviews.

I bought this toaster since it was reviewed and rated well on Serious Eats. I love the look of it and that it has a window for viewing. But in my own experience, nothing ever comes out evenly toasted. My bread is consistently over cooked on one edge and undercooked on the other. Disappointed since I love Serious Eats and trust their reviews, but I just haven’t had the same outcomes after two years of having this toaster and using it almost daily. I’ll be replacing it soon.

Really easy to use I love it.

this toaster does a great job. I ove the long wie slot. Fits well on my kitchen counter

Love this toaster! Especially that I can see the item being toasted..

It's okay, I have had it for only a couple of weeks. It toast toast, it hasn't broke yet

nice size. Bid window to watch. toasts very evenly.

The most evenly browned toast in my 70 years!