Dear Vicki,<br /><br />Thank you for sharing your feedback. We’re sorry to hear that your experience with Snow Joe Melt Premium Enviro Blend Ice and Snow Deicer was frustrating. This product is designed to be pet-friendly and safe for outdoor surfaces, but effectiveness can vary depending on the thickness of ice and weather conditions. We appreciate your input and are always looking to improve our products.<br /><br />If you have any questions or if there is anything else that we could assist, please reach out to us at our toll-free number 1-866-225-9723, Monday through Saturday from 10 AM to 6 PM EST.<br /><br />Best Regards, <br />Customer Service Team at Shop Joe

Dear Cathy,<br /><br />Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with the Snow Joe Melt Premium Enviro Blend Ice and Snow Deicer Pet-Friendly. This product is designed to be safe for concrete when applied evenly, and we are truly sorry that this was not the outcome in your case.<br /><br />We take situations like this very seriously and would like to further investigate this matter to understand what went wrong and ensure it does not happen again. Please reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We are more than happy to discuss this with you in detail.<br /><br />Best Regards, <br />Customer Service Team at Shop Joe