We've had this playset for almost 3 years now and our kids absolutely love it! Recently we were hit by a horrible hail storm and it ruined the tarp at the top, it was unrepairable. We called and it was covered under warranty so they sent us a new one at no cost! They were so easy to work with and we got the new tarp so quickly.

Excellent play set for younger kids. The BILT App to assist with installation is very useful. Well constructed.

We were very surprised that this play set came in only two flat cardboard boxes that weighed about 160 lbs each. The assembly instructions were very well written, and took 2 young men about 6 hours to assemble. Our grandson loves it.

My son is 4 and loves it. I think it’s the perfect size for little kids to play on, but it also won’t be outgrown too soon like other playsets. For building: It was an experience to build. Some of the instructions were a little confusing, but the app made it 5x easier. It did take quite some time to build. To me it was worth the time it took to build it. If you are not handy with tools, I recommend having someone else build it.

If there was a single straight board in the bunch it was the outlier. Wood started splitting even with pilot holes drilled. The T-Lock if you try and back out the bolt would just spin and eat the back of the board.

Delivery was TERRIBLE. They dumped the boxes in driveway and drove off. No knock on door, no door bell ring. Just left it there. Luckily we got to it before porch pirates and was able to secure in garage. Allow a full day for assembly. Because of lack of service when we called about poor delivery, doubtful we will order from Sam's again.

Super happy with this as if now. Not sure about how it will hold up under the heat, the rain, and hurricanes but it’s super adorable and sturdy.

Took about 12 hrs and 3 adults to assemble this. Very sturdy and well loved already. Didn't trust whether it was sealed so covered it in poly.

Well made solid playset, delivered and installed as advertised, lots of room to grow for my 2 year old grandson.

All i hoped for, and more. Granddaughter loves it. Easy assembly with 2 people. 3rd person positive benefit