Hello Pauline, we appreciate your feedback with for your recent experience with the Frigidaire Bullet-Shaped Ice Maker. We hope to continue to be able to provide you and others with new and exciting products

Hello Not happy 606, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hi, Ron! This ice maker should be capable of producing up to 26 pounds of ice in a day, as it can make cubes every 9 minutes. However, the basket has a 1.7 pound capacity, and more ice must be removed for ice to start forming again. If you continue to have concerns despite regularly emptying the basket, please reach out to our partner Curtis International who handles countertop ice maker concerns. They are available 24/7 at 1-800-968-9853. ~Ashton