Hi, Ron! This ice maker should be capable of producing up to 26 pounds of ice in a day, as it can make cubes every 9 minutes. However, the basket has a 1.7 pound capacity, and more ice must be removed for ice to start forming again. If you continue to have concerns despite regularly emptying the basket, please reach out to our partner Curtis International who handles countertop ice maker concerns. They are available 24/7 at 1-800-968-9853. ~Ashton

Hi G Burger, we are pleased to hear you are enjoying your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.

Hi, Lyndsay! Thank you for your review. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana

Hello Pauline, we appreciate your feedback with for your recent experience with the Frigidaire Bullet-Shaped Ice Maker. We hope to continue to be able to provide you and others with new and exciting products