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Customer reviews for Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker for
Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker
4.1 out of 5 stars
stars
1,150 ratings610 reviews
  1. 5 stars66% (760)
  2. 4 stars10% (120)
  3. 3 stars5% (63)
  4. 2 stars5% (57)
  5. 1 star13% (150)

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Showing 41-50 of 610 reviews
Jan 18, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Worst Customer Service ever

I received this as a gift for Xmas 2021. The fan on the first unit began to fail after 5 months. The return process was so arduous I waited for it to completely fail which occurred at 11 months. I went thru the process which including paying $25 to ship it to Curtis. The unit they shipped back didn't work. They wouldn't respond to my emails so I fixed it myself (bent refrigerant line blocking pinching water tube). I finally got them to respond and asked if the warranty would be extended since I wasn't certain if I had hurt anything. Nope. Warranty already expired. Now a cheap plastic part on the shovel broke. These things are junk. Sam's Club should consider not selling them anymore.

Helpful?6O3VMMY1NY9013839260290
reply from Supplier Response

Hello Anonymous, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. <br />For replacement parts, please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Feb 12, 2023
Reviewer name: Shoe
1 out of 5 stars
1 out of 5 stars review

Junk

I have bought two in five months. The first one fail within two weeks of purchase, it would not stop making ice. The second one lasted four months and will not get cold to freeze the ice. Do not waste your money these are cheaply built and will not last.

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello Shoe, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Apr 5, 2022
Reviewer name: Jenn
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Enjoy having ice again.

Makes ice fast, 2 sizes to choose from, doesnt use as much water as i had thought. Ice cubes fall into tray, if they aren't used they melt to bottom water troth to be used to make more ice. I wish it had better insulation to keep ice from forming a melting clump, have to break up ice to use each time. Otherwise, a good buy.

Helpful?6O3VMMY1NY9013839260290
reply from Supplier Response

Hi Jenn - thank you for your comprehensive review of your Frigidaire Stainless-Steel 26-lb Bullet Shaped Ice Maker. <br />We are happy to hear that you are pleased.

May 4, 2022
Reviewer name: Nick
1 out of 5 stars
1 out of 5 stars review

Highly Dont Recommend

This ice maker worked great at first then after only a month it stopped working properly It would freeze all the ice together and not produce any more if you buy this ice maker buy the warranty through sams because the company that makes them are absolutely no help

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello Nick, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26lb Bullet Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Apr 20, 2021
Reviewer name: Eirrac
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth it!

It works wonderfully. I think it is better to remove ice and give the machine a rest when it is not necessary. However, I have not done that yet and it works amazingly. We use filter water in it and it says not to use ditilled water. But we have ice all the time. I love this purchase.

Helpful?6O3VMMY1NY9013839260290
Aug 18, 2021
Reviewer name: Abe
2 out of 5 stars
2 out of 5 stars review

Bad buy

I received it and it worked for two days and compressor blew up I contacted company and after sending a video and filling out a lot of paper work and 3 months later I received a refurbished one! This one had a small crack on lid and hard water resido on bottom it works great but leaks horrible on the bottom!! I wrote company again and was going to have to do same thing again video and wait 3 months so now I just have a tray underneath a hose going into the sink to prevent water going everywhere! !

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello Abe, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless Steel Ice Maker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Oct 8, 2019
Reviewer name: thepowertowin
1 out of 5 stars
1 out of 5 stars review

Worked great first couple days. Now says Ice Full.

Worked perfectly the first week or so. Now it says Ice Full, even if there is nothing in there. Unplugging, restarting, everything we've tried, sometimes it will work for a little while, now i can't get the full ice light off at all. Of course we through the box and stuff away after it worked fine. Now I'm guessing I can't take it back. Less than 4 months I think?

Helpful?6O3VMMY1NY9013839260290
reply from Supplier Response

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product. We pride ourselves on our high quality standards so please reach out to our customer service line so we can see how we can help rectify this issue. Please email support@curtiscs.com or call 1-800-968-9853.

Jan 21, 2023
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

Endless Dirt and Rust: Uncleanable!

While cleaning my icemaker, I could not find out why I kept getting rust and almost dirt like stuff running out. I opened it up and something is rusting in it. It is supposed to be Stainless steel, but this motor thing isnt. Also, the plastic is cracked around the motor key and was only held on by the ring. I cant even clean this rust off, it just keeps flaking. What good is it now to put back together, just to eat rust ice? There is no good frigidaire help, its not registerable and its been only 9 months! I took it back to Sams and they said "TOUGH, CALL THE MANUFACTURER, YOUR 90 DAYS IS UP". WOW. Ok, but how? If you bought one you should look up in the right and see if yours is a rust bucket too. Maybe it was an accidental part? I wish I could get help, but Frigidaire has no contactable/manufacturers warranty type ability. All I can do is leave a review. Other than this, the ice is good. I think I have a bad part.

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello Mike, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Oct 22, 2024
Reviewer name: Keith
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great unit for the price

The Fridge Air mini ice maker is really convenient and makes ice quickly, which is a huge plus! However, I did notice that it can be a bit noisy during operation. Overall, it’s a great product with just a little room for improvement in terms of sound.” This way, you highlight the positives while providing constructive feedback.

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello Keith, we are happy to hear you are enjoying your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.

Aug 25, 2024
Reviewer name: emerson
1 out of 5 stars
1 out of 5 stars review

Terrible Lasting Power, but great ice

I have bought 2 of these. Thought the first one was a fluke because it lasted almost 11 months before it quit making ice. I cleaned it religiously every 4 weeks. When it worked, it produced very nice ice. Enjoy it while it lasts, because it won't last. The second one only lasted 4 months. You get what you pay for. Don't expect it to last and don't expect Frigidaire to honor any warranty on this cheaply made junk!

Helpful?6O3VMMY1NY9013839260290
reply from Curtis International Ltd.

Hello emerson, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.