Got this hot tub a few weeks ago and absolutely love it. When it got here it was completely wrapped so there was no damage to it. Me and my husband then took it to our pad placed it hooked it up filled it and have been using ever since. The jets work great never losing any power when everything is on so I'm not sure if there was an upgrade on the motor or what but other reviews have sad not a big enough motor I find it to be more than enough. So glad we bought this worth every penny!!!!

I loved this hottub but just hit the two year mark and (would turn off during the summer months.) jets or motor went out. We took really good care of it and outside still looks great but what good is it if it don't work anymore . So disappointed. I would spend more money on a better product or at least go with a company that offers a 5 year on the parts that will go out instead of just the structure.

Great product for the price! There are definitely higher end hot tubs out there, but this is a good quality product for the price and the bonus accessories make it a great value. The shipping was a bit pricey and this nearly 500 lb. hot tub was delivered to the end of our driveway on a pallet. If purchasing this product, plan to have at least 6 strong adults to move it from its delivery location to its intended location. Overall, very pleased with the product.

I purchased this spa in June of 2019. I am 76 years old and use it for health reasons everyday. Spa has been good until yesterday when water dropped 8 inches for no reason. I called the company and they said that it had only 2 year warranty, so now I am stuck getting it repaired. My last spa I used for many many years without problems. I cannot understand how a spa just sitting there could start leaking and the company would not at least take some responsibility for it. I would not have purchased this knowing this and would not recommend it to anyone else.

We have had this tub for about 2 weeks, and can't say enough good about it! Well packaged, and no damage upon arrival. We got the one with the stairs and cover lifter - both work great, and so glad to have them. This tub is so roomy! There is enough room for an adult (5'10") to stretch out and float in, and the middle is pretty deep, if you ever want to really get down under the water (for those that like a slight feeling of a pool!). We live in TX and it gets hot - so we just turn down the heat, and it is truly comfortable, no matter the temp outside. We have not yet had folks over - but 4 adults could easily and comfortably fit without any awkwardness - and you could fit 6, more snugly. The lights are a nice feature, as is the ability to change the intensity of the jets and turn them off completely. We can't say enough good about this tub - would definitely recommend!

Purchased on sale in July of 2020. Delivered in September of 2020. Since it was our first spa purchase I did not want to spend much since I was not sure how much it would be used. We are delighted that it has been used almost daily. Most at night before bed. Perfect timing with the Pandemic as there was not much else to do. Fun on snowy nights. Great item for when the kids come home and visit. We use the cruise theory with this purchase. That being, the first time you cruise then go Carnival. You'll really enjoy it even though it's at the low end of cruises. So far this has worked well although we can envision what may be nicer on a higher end spa. It says it's a 7 person spa but that is if everyone is sitting straight up and don't mind touching each other. You can get three adults reclining without touching. Comfortable for four adults. It's usually just my wife and I so plenty of room. Spa Pros: - Price! - Jets are powerful. We usually turn them off after 5-10 minutes and just enjoy the warm water. - Works just great. Survived the winter with no issues. (Although it was a mild winter.) Spa Cons: (For the price these are not worth lowering the 5-star rating.) - Has a rough plastic like surface. I imagine the acrylic spas feel much nicer. - No real cup holders. (We just put tables on the sides for drinks.) - You have to move from driveway to final site and set up. This turned out to be easier than expected by rolling on top of PVC pipes. Nothing much to setup once in place. - No local support. No issues so far, but when we do.... In the meantime it's many YouTube videos to get the hang of operating and dealing with the chemicals. I see it's now listed for $3,300. That is still a great price. Go for it!

And we bought this hot tub over a year ago and have used it several times per week with no issues so far. It survived a Wisconsin winter with surprisingly minimal energy use, the cabinet seems to be very well insulated and holds temperature. The cover is lightweight and easy to use and ours also came with a lift and steps included. The filter is easy to access for cleaning and changing. It has a great selection of LED lights. The Jets are powerful when they are split between half of the Jets on that setting but when they are on all of the Jets they are not quite as powerful as I would have expected but not a big deal since there are usually only two of us in there at a time. As far as size of the top goals 4 people would be comfortable, after that you'll be Crossing legs. All in all a pretty good tub for the value!

Very disappointed that I had to hire an electrician to wire this unit up. The cost took away the savings from buying from a local store with free install. Then to my surprise no chemical starer kit. Not what I expected. It says in the delivery Member can include but is not limited to: Electrical work by a professional electrician. It should say REQUIRED. Which it does in the manual that comes with the unit. My last hot tub was plug and play and also came with chemicals. I guess I was expecting the same, esp from Sams.

This is one of the sturdiest spas made. It's not the most luxurious or fancy, but perfect for anyone looking for a good spa that will last a long time and hold up to extra wear (e.g. kids). The 2-speed pump is adequate for all the jets, and super strong when the diverter is used to limit the output to half the seats. It's very quiet too. The heater took the water from 70 to 100(F) in about 4 hours. It's very well-insulated. The controls are very simple to use. The included accessories make this a really great value. The cover is easy to flip on and off with the included cover lift, which seems to be of good quality. The LED lights add some ambience. The matching steps are good looking and useful. Shipping was very fast and the delivery guy was kind enough to try to get as close to the entrance to the backyard as he could with the truck. They won't move it after that, though. To carry this thing, you'll need at least four strong adults. We only had 2 at the time, so I cut up some 3-inch PVC pipe to use as rollers, stood it on its side (it's shipped that way) and rolled it around easily as the other person moved the rollers back-to-front. It's relatively light (450#) for a spa of its size.

Thw delivery guy were awesome - everything went smoother than i could have imagined. Getting ready to take a dip and enjoy it!