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Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods for
Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods
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4.3 out of 5 stars
stars
4,750 ratings2,862 reviews
  1. 5 stars70% (3,345)
  2. 4 stars10% (464)
  3. 3 stars5% (245)
  4. 2 stars4% (186)
  5. 1 star11% (510)

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Showing 501-510 of 2,862 reviews
Mar 5, 2024
Reviewer name: BJS
3 out of 5 stars
3 out of 5 stars review

One good year, then...

This worked well for about a year, then all heck broke loose! I went to use it one morning, as I had been doing daily for about a year and two months, and coffee pods started popping open (I thought the pod was the problem). Then I started getting only half the amount of coffee I programmed it for. Then water started spraying out of the spout. About half of it ended up in my coffee cup (along with some coffee grounds) and the other half on the counter. After about 4 days of this, I descaled the coffee maker with the descaling solution. The next day, it refused to power on at all. I was really hoping to get more than a year and 2 months out of it.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!

Jul 22, 2023
Reviewer name: Disappointed Alot
2 out of 5 stars
2 out of 5 stars review

Oh no!!

We purchased this product on March 12th, 2023, as an anniversary present to ourselves and 4 months later It does not work!! We have a regular coffee pot in our camper that we have had since 2015 and has been great. We purchased this for convenience and we liked the fact you old do coffee, hot chocolate or tea. There should be no reason we has consumers should have to take apart the machine after descaling it. It never even came back on. We did not bother to diy it. You shouldn't have to with a quality made product!!!you should get more than 4 months out of a coffee maker!!! Fix this Sam's club.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

We are sorry to learn that your K-Supreme coffee maker is not functioning correctly. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!

Dec 15, 2022
Reviewer name: Lakeview
1 out of 5 stars
1 out of 5 stars review

Great coffee pot IF it worked!

Purchased 9/4/2022. Died 12/12/2022. Contacted their Customer Support and walked through all the return or replacement requirements 3 times. They keep saying I haven’t submitted a handwritten note. I have the original receipt. Photo of the Serial number. But I hand typed a note with all the required info instead of hand written. So I’ve been rejected three times. Unbelievable and poor customer service for a senior citizen. Don’t buy anything made by Keurig.

Helpful?396P4K41FUCM13821120051
reply from Supplier Response

We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.

Dec 3, 2021
Reviewer name: eee
1 out of 5 stars
1 out of 5 stars review

junk

Bought this end of May. Use it a few times per week. Today it won’t turn on. It has not been damaged and it’s been kept clean and used minimally as we are not daily coffee drinkers. At most we brew 6 cups per week. So roughly 40 k cups after purchasing, the machine just stopped working.

Helpful?396P4K41FUCM13821120051
Sep 6, 2023
Reviewer name: MOJOX4
2 out of 5 stars
2 out of 5 stars review

Good until it stopped working

This coffee maker stopped working at 18 months. We have a Keurig 2.0 at work that we have been using for 6+ years and multiple people using it all day, so I was really hoping to get some time with this one as well. I guess I should have bought the 3 year warranty that was offered on it.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!

Nov 23, 2022
Reviewer name: Jim OB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don't buy this model.

Worked great for two weeks then smelled like smoke and stopped working.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!

Feb 20, 2024
Reviewer name: Dave
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not acceptable, defective design!

Not like the original - Returned it!

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker Dave. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.

Mar 27, 2025
Reviewer name: DG
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t waste your time on this Keurig

Quit working after a few uses. Exchanged for another one and it also quit after just a few uses.

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.

Dec 19, 2023
Reviewer name: Jack
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Coffee is good but

Makes good coffee but can't get the da#% descaling lite to turn off

Helpful?396P4K41FUCM13821120051
reply from Keurig Care

Thanks for your review Jack. We're sorry to hear about this. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. If you followed the correct process for the K-Supreme and are still experiencing this, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.

May 1, 2021
Reviewer name: Cat Mom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very disappointed.

The descale light went off after brewing the first cup of coffee. My last Keurig lasted a year.

Helpful?396P4K41FUCM13821120051
reply from Supplier Response

Have you tried reaching out to our Consumer Care team regarding your K-Supreme coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.