Thank you for sharing this! We appreciate your kind words.

Thank you for sharing your review Cory. We are sorry this is your initial impression. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig coffee makers come with a one year warranty; however, if a year has passed and your coffee maker has an issue, we recommend you to reach out to our Customer Care team at 866-901-2739. We are always happy to help!

We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.

We're sorry to hear that your K-Supreme coffee maker is not functioning correctly Judy. Have you tried reaching out to our Consumer Care team? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.

Debbie, we can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!

Have you tried reaching out to our Consumer Care team regarding your K-Supreme coffee maker? The number is 866-901-2739, and we are here to help!

Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme coffee maker. We work to provide our consumers with the best product and experience possible and would love to hear some additional feedback of how we can improve. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!

Have you tried reaching out to our Consumer Care team regarding your K-Supreme coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.

Thanks for your review Jack. We're sorry to hear about this. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. If you followed the correct process for the K-Supreme and are still experiencing this, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.

That's not what we would hope to hear Mike. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.