Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods

Customer reviews for Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods for

Keurig K-Supreme Single-Serve K-Cup Pod Coffee Maker With 24 K-Cup Pods

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4.3 out of 5 stars

stars4,850 ratings2,935 reviews

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Jun 5, 2022

Lbridges

2 out of 5 stars review

Awesome while it lasts

I bought the keurig Supreme less than a year ago & it just shut itself off and will not turn back on. Pretty disappointing considering the price of it.

Review from keurig.com

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reply from Consumer Care

That's not what we would hope to hear. Our Consumer Care team will be happy to assist you. Please get in touch with them at 866-901-2739.

Apr 7, 2022

Disappointed costumer

1 out of 5 stars review

Do not buy!!! Broke down after a few months!

I bought this a few months ago and it doesn’t work anymore. After descaling it never turned on again. I have contacted costumer service multiple times and they haven’t responded on how to make this right. I would NOT recommend.

Review from keurig.com

Helpful?

reply from Consumer Care

This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!

May 15, 2021

MessyG

1 out of 5 stars review

No power

My 5 month old Kuerig stopped working one morning. I have the single serve with the water on the side. No power... and yes I have made sure the outlet works.

Review from keurig.com

Helpful?

reply from Consumer Care

Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team about this. They can be reached at 866-901-2739 and will be happy to help.

May 29, 2021

Marie 1

1 out of 5 stars review

Disappointed

I bought this Keurig several months ago and like another reviewer, it just quit working. It worked sporadically then for a month and then just quit. Very disappointed

Review from keurig.com

Helpful?

reply from Consumer Care

That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.

Jan 31, 2023

AllenD

1 out of 5 stars review

DESCALE STUCK

The descale light WILL NOT go away, no matter what you do. I use filters & only bottled water, there’s zero reason to descale. But, I did it with their vinegar water and the light remains! Ridiculous!

Review from keurig.com

Helpful?

reply from Consumer Care

Thank you for sharing your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use! If the light remains on after you complete this process, please reach out to our Consumer Care team at 866-901-2739, we are happy to help!

Nov 11, 2022

Shirl47

5 out of 5 stars review

Love it's convenience

It's been many years since I had a keurig and the difference between what I was using is amazing. The new keurig brews so fast! The temperature is perfect and with 5 holes the flavor is so much better.

Review from keurig.com

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Dec 9, 2021

Donna

5 out of 5 stars review

new Keurig coffee maker

Bought this yesterday after the old one started to fail(used many years) Very quiet! Good brew. Glad We purchased this. Our Sams seemed to have a lot in stock.

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Mar 15, 2021

Heywire

5 out of 5 stars review

Impressive

We had a Keurig coffee maker for years until we had used it all up and that is when we purchased the K Supreme and it is outstanding. Easier to use, does a nice job and easy to maintain. We only have one problem that I'm working on now.

Review from keurig.com

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Nov 18, 2020

Tazz

3 out of 5 stars review

S..l...o....w.

I bought 2 One for office one for home. It takes foreverrrr..foreverrrrr for a cup to complete! Also I read another review on the mess it makes and yesss you are right it splatters everywhere!

Review from keurig.com

Helpful?

reply from Consumer Care

Thank you for your review and feedback. The K-Supreme coffee maker should start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. We hope this is helpful!

Jan 5, 2022

JHCo

5 out of 5 stars review

Ready to brew

I really like this new brewer. It is ready to brew at any moment and the new brew system seems to be able to get all the flavor from the K cups. I like the design very much but just wish it had a larger water reservoir.

Review from keurig.com

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