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Customer reviews for Midea 12,000 BTU Room Window Air Conditioner, Remote Control, Energy Star w/WiFi & Voice Control for
Midea 12,000 BTU Room Window Air Conditioner, Remote Control, Energy Star w/WiFi & Voice Control
4.5 out of 5 stars
stars351 ratings229 reviews
  1. 5 stars75% (265)
  2. 4 stars10% (35)
  3. 3 stars5% (18)
  4. 2 stars3% (11)
  5. 1 star6% (22)

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Showing 141-150 of 229 reviews
Jun 11, 2023
Jen
3 out of 5 stars review

Noise!

Got this installed yesterday done exactly as instructed. Outside it sounds like popcorn. Inside it's very squeaky. I'd return but no one else has a big one in stock and it's southern HOT.. it says with the water it can make a noise but this is unreasonable noise.

Helpful?5UV4SA35HGAG13817503026
reply from Midea Team

Hi, Jen. Thanks for taking the time to review the Midea 12,000 BTU Window Air Conditioner. We're disappointed to hear that your AC's noise level has been unsatisfactory. So that we can better assist, please contact us today at DigitalSupport@midea.com and refer to case number 111821228. Midea Customer Care. (BBB A+ Accredited Business)

Jun 25, 2020
Glynis
3 out of 5 stars review

Seems good but arrived with a fan mount broken

I order this approximately a 1 & 1/2 weeks ago. Product arrived early but when I unboxed the unit it appears as though one of the plastic fan mounts are broken. Unit works but unsure of the quality inspections if this was shipped this way. Would like someone to assist. I am currently using the unit because of the temperatures. Wouldn't recommend at this time but may update depending on how responsive the company is to my issue

Helpful?5UV4SA35HGAG13817503026
reply from Midea Team

Hello Glynis. Thank you for taking the time to post your review of the Midea 12,000 BTU Room Window Air Conditioner. We're sorry to hear that you experienced an issue with your unit. To better understand what caused the issue, we kindly ask that you give us a call at 866-646-4332 and reference case number 111112483; we will gladly assist you. -Midea Customer Care.

Jun 23, 2021
Barb
3 out of 5 stars review

Beware Vinyl Window Install challenges

If you are installing in vinyl or replacement windows, BEWARE. The company advises against this and does not give any info to support customers doing this. In order to avoid damaging your window, you will need to figure out how to support the weight of the unit above the metal vinyl sill lip... with shims or a wood board. Also, you will need to figure out how to support and brace the weight of the unit so it doesn't fall out. See You Tube video about L - shaped bracket clip that screws onto top of AC and hooks on top of window frame. Some AC brackets are sold that could bridge over the vinyl window lip such as Top Shelf TSB-2438 ($100 + and out of stock) Midea makes a U shaped AC unit that comes with a special window bracket that allows for installation in a vinyl window.

Helpful?5UV4SA35HGAG13817503026
reply from Supplier Response

Hi, Barb. My name is Megan, and I'm a customer support agent with Midea. I'm sorry to hear you had issues installing your Midea MAW12S1YWT-E Window Air Conditioner. I'm here to discuss any questions or troubleshooting steps if you'd like. You can contact me today via email at ex_megan.k@partner.midea.com or through Facebook Messenger at m.me/MideaAmerica. Please reference case number 111353439 in your message. Midea Customer Care. (BBB A+ Accredited Business)

Jul 31, 2021
Tanya
2 out of 5 stars review

Verified Purchase

Super meh

Works, sorta. Pay the extra 300 get one that REALLY works.

Helpful?5UV4SA35HGAG13817503026
reply from Supplier Response

Hi, Tanya. My name is Megan, and I'm a customer support agent with Midea. I'm sorry you didn't enjoy the performance of your Midea MAW12S1YWT-E Window Air Conditioner. I'm here to discuss any questions or troubleshooting steps if you'd like. You can contact me today via email at ex_megan.k@partner.midea.com or through Facebook Messenger at m.me/MideaAmerica. Please reference case number 111353651 in your message. Midea Customer Care. (BBB A+ Accredited Business)

Jun 7, 2021
fmkiii
5 out of 5 stars review

Verified Purchase

Nice unit

So far so good. Nice cool air.

Helpful?5UV4SA35HGAG13817503026
Jun 4, 2021
Mattie
5 out of 5 stars review

Verified Purchase

Great product.

Nice quiet unit. Easy installation. Cooling is very good.

Helpful?5UV4SA35HGAG13817503026
Aug 18, 2021
MamaNibbles
3 out of 5 stars review

Bad

This thing doesn't drain properly even though we have it installed correctly. It grows black stinking mold and shoots out stinking air!

Helpful?5UV4SA35HGAG13817503026
reply from Supplier Response

Hello MamaNibbles, thank you for reviewing the Midea 12,000 BTU Window Air Conditioner. We are sorry to hear that your unit is not draining properly. We would like to help you withthis, please contact us at MideaCustomerCare@hartehanks.com. (BBB A+ Accredited Business)

Jul 17, 2023
Reviewer By Experience
1 out of 5 stars review

Noise / Stopped Cooling

Started making noise then stopped cooling as it should. I have same model from last year 2022 and it cools more than this one i purchased in 2023. Plan on returning. Would not recommend. Inconvenience.

Helpful?5UV4SA35HGAG13817503026
reply from Midea Team

Hi, Reviewer By Experience. Thank you for taking the time to review the Midea 12,000 BTU Window Air Conditioner. We apologize that your AC's performance didn’t meet your expectations. For additional assistance, please contact us today at DigitalSupport@midea.com and refer to case number 111871708. Midea Customer Care. (BBB A+ Accredited Business)

Aug 14, 2019
JanieE
5 out of 5 stars review

Wow factor

[This review was collected as part of a promotion.] When I got the Midea 8,000 BTU SmartCool Window Air Conditioner with Wi-Fi and Voice Control, I was so excited I mean a remote operated ac is great but voice controlled awesome. Blows so cold cools my bedroom and bathroom with ease, multiply wow features, works on wifi also this is an ac for all. Easy to install also.

Review from Midea
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Jul 10, 2019
CookieMomma
5 out of 5 stars review

Sweet, Cold, Comfort

[This review was collected as part of a promotion.] I have this product to supplement my central A/C unit in the hottest room of my home. Let's face it, a southern Louisiana Summer is HOT and i will take all of the extra cool i can get. I have been very pleased with this product in respect to ease of installation and ease of use. Also the output of cool air does not disappoint and the wifi and voice control features are a bonus to easily change the temp as needed.

Review from Midea
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