I purchased this item in October 2022. In March 2023 (5 months of use) the scoop flap arm broke. I filed a claim with Curtis International on March 14th and have yet to hear from them. I have sent them emails with no reply. All I have requested is a replacement for the broken part. This part can not be found online. The machine itself was great when working, but the Customer Service is unsatisfactory.

I purchased this item 11/12/2021--- it only lasted 6 months. Just stopped working one day. I contacted the manufacturer for the 1 year warranty, sent it back to them on May 31st and STILL waiting for a replacement ice maker. It might say Frigidaire as the manufacturer but you have to send it to Canada to Curtis International for repair/replacement. I have called and emailed everyday and still no response for a replacement. I followed every instruction and directive on how to process the warranty and each time I call I get the same song and dance.... your ticket has been escalated for processing and you will be contacted in 1 business day. Horrible customer service!!!!

This is the second ice machine I've bought in two months.The first one was a brand I've never heard of and only lasted a month and a half. Thank god I got refunded. I spent $30.00 more and got a Frigidaire. The ice cubes are thicker,and it seems to be better quality. Only time will tell if it will keep working,but so far I like it.

I've had this for 11 months. The last month and a half, it's started getting an orange film and black specks in the water. I've scrubbed every surface I can reach. I've also tried running the cleaning cycle multiple times using vinegar, bleach solution, and finally a chemical sanitizer/descaler labeled for use in ice machines. It goes no more than a couple of days before the black specks return, and not more than a week before the orange film returns. There is no place left for me to clean that I can access. This last weekend, it started leaking water all over the counter and onto the floor. I'm going to try to get something done before the warranty runs out, but I don't feel like it should be this difficult to get it clean, and it's too soon for it to start breaking down mechanically. The first 9 months, I'd have given this four stars and recommended it to anyone. Now, i don't know that I would recommend it at all. We'll see how they handle repairs.

It's great for the price but you gotta move the ice to a freezer or it slowly melts.

Disappointing results. It should have been returned.

Makes ice fast. Only hope it last longer than the last two compact ice makers

Makes enough ice my for husbands man cave not water supply needed

Worked for a couple days and then quit working.

This is for an office setting, so not heavy use at this point. It had an easy set up. Love it!