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Customer reviews for Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker for
Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker
4.1 out of 5 stars
stars
1,150 ratings610 reviews
  1. 5 stars66% (760)
  2. 4 stars10% (120)
  3. 3 stars5% (63)
  4. 2 stars5% (57)
  5. 1 star13% (150)

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Showing 61-70 of 610 reviews
Apr 25, 2023
Reviewer name: Sevans
1 out of 5 stars
1 out of 5 stars review

Terrible Customer Service

I purchased this item in October 2022. In March 2023 (5 months of use) the scoop flap arm broke. I filed a claim with Curtis International on March 14th and have yet to hear from them. I have sent them emails with no reply. All I have requested is a replacement for the broken part. This part can not be found online. The machine itself was great when working, but the Customer Service is unsatisfactory.

Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

We appreciate your feedback and would like to apologize for your recent experience. We pride ourselves on our exceptional customer service and regret that we did not live up to this expectation. We are constantly improving our process and your feedback is very helpful.<br />For warranty support, please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Jul 7, 2022
Reviewer name: Very UnHappy Customer
1 out of 5 stars
1 out of 5 stars review

Do Not Buy

I purchased this item 11/12/2021--- it only lasted 6 months. Just stopped working one day. I contacted the manufacturer for the 1 year warranty, sent it back to them on May 31st and STILL waiting for a replacement ice maker. It might say Frigidaire as the manufacturer but you have to send it to Canada to Curtis International for repair/replacement. I have called and emailed everyday and still no response for a replacement. I followed every instruction and directive on how to process the warranty and each time I call I get the same song and dance.... your ticket has been escalated for processing and you will be contacted in 1 business day. Horrible customer service!!!!

Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

Hello Very UnHappy Customer, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel Bullet Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 18, 2025
Reviewer name: Ryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This is the second ice machine I've bought in two months.The first one was a brand I've never heard of and only lasted a month and a half. Thank god I got refunded. I spent $30.00 more and got a Frigidaire. The ice cubes are thicker,and it seems to be better quality. Only time will tell if it will keep working,but so far I like it.

Review from walmart.com
Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

Hello Ryan, we are happy to hear you are enjoying your Frigidaire Compact Countertop Ice Maker, 26lbs of Ice per day.

Apr 12, 2026
Reviewer name: elronmackenzie
1 out of 5 stars
1 out of 5 stars review

Hard to clean and started leaking 11 months in.

I've had this for 11 months. The last month and a half, it's started getting an orange film and black specks in the water. I've scrubbed every surface I can reach. I've also tried running the cleaning cycle multiple times using vinegar, bleach solution, and finally a chemical sanitizer/descaler labeled for use in ice machines. It goes no more than a couple of days before the black specks return, and not more than a week before the orange film returns. There is no place left for me to clean that I can access. This last weekend, it started leaking water all over the counter and onto the floor. I'm going to try to get something done before the warranty runs out, but I don't feel like it should be this difficult to get it clean, and it's too soon for it to start breaking down mechanically. The first 9 months, I'd have given this four stars and recommended it to anyone. Now, i don't know that I would recommend it at all. We'll see how they handle repairs.

Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

Hello elronmackenzie, we’re sorry to hear about the issue with your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Jan 8, 2023
Reviewer name: Melody
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Fine for price

It's great for the price but you gotta move the ice to a freezer or it slowly melts.

Helpful?6O3VMMY1NY9013817411535
Sep 10, 2023
Reviewer name: Larry
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not recommended

Disappointing results. It should have been returned.

Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

Hello Larry, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Nov 25, 2020
Reviewer name: Grayson
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Does Its Purpose

Makes ice fast. Only hope it last longer than the last two compact ice makers

Helpful?6O3VMMY1NY9013817411535
reply from Supplier Response

Hi Grayson - glad you are enjoying your new Frigidaire ice maker.

Sep 25, 2019
Reviewer name: muffintopss
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ice ice baby

Makes enough ice my for husbands man cave not water supply needed

Helpful?6O3VMMY1NY9013817411535
Apr 12, 2024
Reviewer name: Kara
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Ice maker

Worked for a couple days and then quit working.

Helpful?6O3VMMY1NY9013817411535
reply from Curtis International Ltd.

Hello Kara, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Jul 17, 2019
Reviewer name: officeworker806
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Just what We needed!

This is for an office setting, so not heavy use at this point. It had an easy set up. Love it!

Helpful?6O3VMMY1NY9013817411535