Ok I am not one to do this but there was a few things. First of all this was delivered in just a plastic bag which makes me nervous, second the smell smacked me right in the face. Almost like a wet paint smell... third mine has giant chunks out of the memory foam, i dont know if that is normal or not? Almost like it had air pockets in the mold. I have another Serta Memory Foam pillow that has the raised sides for neck support and it had 0 scent to it. I like the thickness of this pillow and the feel of it when i lay my head on it but i dont know if i can get past the smell.

I purchased this when it was only $15. I needed a new pillow as I just recently became a side sleeper and my old pillow wasn't cutting it anymore. I saw this one and decided to give it a try! I will agree with others, the scent was a bit much but since I have a Tempur-Pedic bed, I knew the odor would go away. I was right. After a couple of nights sleep, the odor is gone and I my sleeps have been wonderful! Yeah, this pillow probably isn't for everyone but it worked for me!!

I haven’t had this pillow very long just a few days, the first night I used it, It was amazing. I have had shoulder and neck pain for quite some time now and I don’t expect that this pillow w it was amazing. I have had shoulder and neck pain for quite some time now and I don’t expect that this Pillow will cure all the pains but I am certainly willing to find out. I felt the pain go out of my neck and shoulders the first night I slept on it. I never had any smell problems like some of the reviews that I have read. My never had any smell to i pillow will cure all the pains but I am certainly willing to find out. I felt the pain go out of my neck and shoulders the first night I slept on it. I never had any smell problems like some of the reviews that I have read. The ones I received never had any smell to them. I like them so much I am ordering two more. So I will have two in each bedroom. The pillows never got too warm or too cool either way. They are just the most comfortable pillows I’ve ever had. I highly recommend these Pillows.

Sam’s was having a one day sale and I bought this on a whim. I have recently been having horrible neck pain in the mornings after sleeping all night and have tried multiple new pillows without relief. The price was great so I ordered the pillow because I am a side sleeper. I am thrilled with the product. The last three mornings I have woken up pain free after sleeping restfully all three nights. I would totally buy this product again.

I only buy gel memory foam pillows. I have never had an issue with buying Serta in the past. I ordered 2 of these pillows and I was very disappointed when they arrived in the mail and noticed they seemed smaller than normal (after putting it in my pillow case it is definitely a few inches shorter). I opened one up and used it for the night. It was a lot softer of a pillow than any other pillow I have had. I noticed a few days later the foam has large bubble holes in it? Seems like low quality. I ended up returning the 1 pillow I didn't open.

so.... you've been searching out a new pillow for a while now. well HONESTLY... This is the one! I tried so many pillows and so many positions. This pillow is soft enough yet firm enough. Its just the right height to give enough support for your head not to sink into the pillow. My neck and shoulders dont hurt anymore. I SLEEP most of the night now instead of toss and turn. I did air the pillow out a couple days but the smell did go away eventually... only lasted about a week. And its true... I dont find this pillow to be a cooling pillow. Its niether hot nor cold. I love it! Will be buying another one with the $5 upcoming instant savings! Thank You Sams for bringing me this wonderful pillow!

Never got to use it! Took it out of the box (which looked like it had been opened previously) to remove the inner and outer protectors to wash them prior to using them.... only to find the inner protector nastily stained! Either this was a used pillow (wouldnt be the first time I bought something here that looked used) or Serta's quality control is non-existent. Either way, there is no excuse for this. I returned it the next day, and was waited on by a C.S. person who couldnt care less about the issue.

The pillow is certainly a good quality gel filled memory foam, but it is a bit uncomfortable for me because it is too high for my head/neck even when sleeping on my side. The foam does not compress enough for my head to be level, so my neck stays at a funny angle. Perhaps a person with a larger frame would fit this pillow, but it is uncomfortable for me. I now use it as a spare pillow. The "memory foam smell" went away in a couple of days.

I nearly sent this pillow back. It arrived with what looked like dime sized stains all over it on both sides. I removed the two covers and realized they were not stains, they were holes in the foam, most likely caused by air bubbles during manufacture. That does not say much for quality control because they were very obvious. I found this pillow to be too thick and too firm. My head did not sink into it, like I expected from memory foam. My head and neck were at an uncomfortable and exaggerated 45 degree angle. I just couldn't use it. I gave it to my husband to try and he loves it.

I'm a little disappointed in this product. This sleeper pillow is flat compared to other Serta's cooling pillows-I have to have two pillows underneath to sleep comfortable which defeats the purpose of it keeping you cool. However; my dogs love sleeping on it!