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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 521-530 of 1,160 reviews
Apr 16, 2018
Reviewer name: mcreed51
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

As advertised

This pillow does exactly what it is advertised for. I have purchased several pillows and at last, one I can use on my side and it doesn’t get hot.

Helpful?2HWKQIVK5R8W13792474900
Dec 16, 2025
Reviewer name: ANGIE
3 out of 5 stars
3 out of 5 stars review

The chemical smell is awful

It is a really comfortable pillow and perfect for side sleeping, but has a ridiculously strong chemical smell to it that won't air out or fade away.

Helpful?2HWKQIVK5R8W13792474900
Jan 30, 2026
Reviewer name: Holly
5 out of 5 stars
5 out of 5 stars review

Cold pillows Rock!!!!

Get this pillow! My life is not complete without cold pillows!!!! This pillow stays cold! Been using it for over ten years now!

Helpful?2HWKQIVK5R8W13792474900
Dec 20, 2015
Reviewer name: Westcentral
1 out of 5 stars
1 out of 5 stars review

This pillow just didn't work for me.

The foam in this pillow is to hard, and it stinks like plastic. You have to put 3 pillow cases on it to cover up the smell.

Helpful?2HWKQIVK5R8W13792474900
Feb 28, 2015
Reviewer name: icnrnjoy
4 out of 5 stars
4 out of 5 stars review

This is a nice pillow

This is a nice pillow. It is soft but firm. It conforms with the memory foam and is great for side sleeping.

Helpful?2HWKQIVK5R8W13792474900
Feb 18, 2022
Reviewer name: Heidial
1 out of 5 stars
1 out of 5 stars review

Holes in Foam

Pillows just arrived and came in plastic wrap, no Serta Box as pictured. Both pillows look great on one side but the back side has holes in the blue foam. I expected more. I have not slept on them due to the manufacturer defect.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there! We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 3, 2022
Reviewer name: cdavis
1 out of 5 stars
1 out of 5 stars review

Strains Neck

The shape of the pillow tapers toward the seams. This means the foam gives less support for the neck and lifts the top of the head too high. My neck feels strained when I try to rest on my side.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Oct 15, 2022
Reviewer name: Jan
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillow full of holes

This foam pillow had holes in it. I received a quick refund but never received a return label. Sam's must know the they are sending damaged goods to customers or else they would want to examine the pillow.

Helpful?2HWKQIVK5R8W13792474900
Jan 16, 2022
Reviewer name: Tom the Mr K
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Probably good (?)

From my wife... it's OK... too soon to tell because the pillow remains pretty stiff... as it states, takes some time to adjust to, so judgement is not yet complete.

Helpful?2HWKQIVK5R8W13792474900
Aug 25, 2022
Reviewer name: Arielle
2 out of 5 stars
2 out of 5 stars review

Poor quality

I bought this pillow a few years ago and it was great! I bought it again during Covid and it is not the same quality. It’s much smaller and softer and not as firm. It has a slippery cover on it that is not comfortable. Disappointing

Helpful?2HWKQIVK5R8W13792474900