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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 21-30 of 1,160 reviews
May 11, 2021
Reviewer name: Sam
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

It wasn’t the same firmness as the same exact pillow I purchased years ago. I’m not sure if they have slacked off on quality but definitely not the same pillow.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi Sam, We are sorry about your experience with the Serta Gel Memory Foam Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you!

Aug 26, 2024
Reviewer name: NoMoreKeurig
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

SIDE SLEEPER ALERT!

This compresses to a couple of inches where you need it to. I have been trying to find a good side sleeper pillow for a long time and after trying several brands, finally one won't go on to the guest room!

Helpful?2HWKQIVK5R8W13792474900
Feb 17, 2021
Reviewer name: Brenda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not as good as my previous pillow

I have purchased this pillow 3 times and this pillow didn't even come in the box and it is nothing like the last two I purchased. This one has no support what so ever.

Helpful?2HWKQIVK5R8W13792474900
Dec 5, 2017
Reviewer name: Gemini 34746
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

head n heck adjust perfect to the pillow.

I bought coz I have neck and headache almost every day and is perfect since day 1. My neck and head have the perfect support, no more headache. Perfect for side sleep. The only thing is that is smaller than a regular pillow and look little small on the pillow case.

Helpful?2HWKQIVK5R8W13792474900
Jul 23, 2021
Reviewer name: Stillclickin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect Pillow for Side Sleepers

We purchased one of these for my husband. He loved it. I tried it out and fell asleep within a few minutes. We ordered another one. There is some chemical odor at first. We just aired ours out for a few days, and everything was great after that. We HIGHLY recommend them.

Helpful?2HWKQIVK5R8W13792474900
Jun 22, 2018
Reviewer name: Catslis
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Feels good at first but!

I bought this a month ago and I slept on it (well I tried to sleep on it) a couple of nights and at first it feels good but after a few minutes it gets hard and I can’t sleep on a hard pillow. I tried it two more nights - no go! I’d like to return it but they probably won’t take it back now.

Helpful?2HWKQIVK5R8W13792474900
Sep 26, 2021
Reviewer name: Ck
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great quality, worth it! Highly recommend.

Bought two pillows earlier this year, could not help to go back and convert my room’s pillows to this type because of the exceptional quality. For the guest rooms, I bought them also, I use a combination of soft pillows and these ones. Our guests love them!

Helpful?2HWKQIVK5R8W13792474900
Jul 26, 2021
Reviewer name: Lisa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice change from standard memory foam

This is a nice pillow when compared to a standard memory foam pillow as it is not hard and stiff but soft and squeezable. However sometimes I just don't feel enough support. I am still getting used to the pillow and I hope with a little more time I will grow to like the support it provides.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello Lisa, We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address any questions or concerns you may have. Please feel free to contact us at 888-999-0499. Thank you.

Feb 21, 2022
Reviewer name: DonS
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Solved my neck issues

I have tried several pillow solutions for my neck problems and this one finally did the trick. I've paid over $100 for pillows. Tried hard, soft, and shaped pillows. I tend to sleep on my sides and since this pillow is thin but also firm, it keeps my neck straight in line with my spine. I recommend it if you are a side sleeper with neck pain.

Helpful?2HWKQIVK5R8W13792474900
Mar 21, 2022
Reviewer name: ATL
1 out of 5 stars
1 out of 5 stars review

Covered in mold/something

Two pillows arrived in separate boxes. Both had mold/water damage/stains/something on the pillows. I will be returning both.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you.