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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 11-20 of 1,160 reviews
Apr 27, 2025
Reviewer name: Dawg house grill
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Stop!

I would NOT recommend these pillows if you have sinus issues or headaches from scents. These pillows have a high level of smell/fumes from the foam that I had aired out for days - but still couldn’t get close to them - so I returned them back to Sams club for a full refund.

Helpful?2HWKQIVK5R8W13792474900
Mar 30, 2023
Reviewer name: Janet
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

It Stinks!

This is not a Serra pillow! This pillow came in a plain plastic bag without any logo or pretty box like the picture and it stunk so bad there was no way I could put my head on it to sleep. I immediately started a return. Don't waste your time on this pillow.

Helpful?2HWKQIVK5R8W13792474900
Aug 7, 2024
Reviewer name: Charlie
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Couldnt stand the smell

The pillow was very comfortable but, the problem was the smell from the polyurethane was terrible. I even uncovered it and did what the instructions recommended and let it sit for ten days. The obnoxious smell never went away. So I returned to store for refund. Wish the smell wasnt there because ti was very comfortable.

Helpful?2HWKQIVK5R8W13792474900
Jan 5, 2017
Reviewer name: cruised
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Gel Memory Foam Side Sleeper Pillow

I am so Happy with this pillow! I have migraines and thought this might help and it did. I have not had a migraine since I started sleeping on this pillow. I do not believe my migraines are gone but I believe the sleep position related ones are now eliminated!

Helpful?2HWKQIVK5R8W13792474900
Aug 26, 2024
Reviewer name: NoMoreKeurig
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

SIDE SLEEPER ALERT!

This compresses to a couple of inches where you need it to. I have been trying to find a good side sleeper pillow for a long time and after trying several brands, finally one won't go on to the guest room!

Helpful?2HWKQIVK5R8W13792474900
Apr 8, 2019
Reviewer name: MrsSilvercry
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gel Memory Pillow

I love this pillow. Its the first time in 20 years I have not had to sleep with two pillows. It also does not make me feel as if its sufficating me (on my nose) while sleeping on my side.

Helpful?2HWKQIVK5R8W13792474900
Aug 25, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Theses pillows have gone down hill.

These pillows were so soft they are unusable, much less firm than the ones I was trying to replace. I have been using these pillows for around 8-10 years and this was the first time they have dissapointed.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 25, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Low quality. Not enough support for a side sleeper

I had purchased this same pillow a few years ago and it was time to replace. The quality has gone way down hill. Once your head is on the pillow it doesn’t even feel like there is anything between your head and your bed.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 11, 2021
Reviewer name: Sam
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

It wasn’t the same firmness as the same exact pillow I purchased years ago. I’m not sure if they have slacked off on quality but definitely not the same pillow.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi Sam, We are sorry about your experience with the Serta Gel Memory Foam Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you!

Feb 17, 2021
Reviewer name: Brenda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not as good as my previous pillow

I have purchased this pillow 3 times and this pillow didn't even come in the box and it is nothing like the last two I purchased. This one has no support what so ever.

Helpful?2HWKQIVK5R8W13792474900