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Customer reviews for Serta Side Sleeper Pillow with Cooling Gel Memory Foam for
Serta Side Sleeper Pillow with Cooling Gel Memory Foam
4 out of 5 stars
stars
1,998 ratings1,160 reviews
  1. 5 stars57% (1,137)
  2. 4 stars15% (298)
  3. 3 stars9% (172)
  4. 2 stars7% (132)
  5. 1 star13% (259)

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Showing 11-20 of 1,160 reviews
Apr 27, 2025
Reviewer name: Dawg house grill
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Stop!

I would NOT recommend these pillows if you have sinus issues or headaches from scents. These pillows have a high level of smell/fumes from the foam that I had aired out for days - but still couldn’t get close to them - so I returned them back to Sams club for a full refund.

Helpful?2HWKQIVK5R8W13792474900
Jan 5, 2017
Reviewer name: cruised
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Gel Memory Foam Side Sleeper Pillow

I am so Happy with this pillow! I have migraines and thought this might help and it did. I have not had a migraine since I started sleeping on this pillow. I do not believe my migraines are gone but I believe the sleep position related ones are now eliminated!

Helpful?2HWKQIVK5R8W13792474900
Aug 7, 2024
Reviewer name: Charlie
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Couldnt stand the smell

The pillow was very comfortable but, the problem was the smell from the polyurethane was terrible. I even uncovered it and did what the instructions recommended and let it sit for ten days. The obnoxious smell never went away. So I returned to store for refund. Wish the smell wasnt there because ti was very comfortable.

Helpful?2HWKQIVK5R8W13792474900
Feb 25, 2024
Reviewer name: Doug
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This pillow is not a ‘knock-off’

Pillow is very comfortable & firm without being hard. Just right height for side sleeping. There was no smell as alleged in some reviews. Paperwork that came with the pillow said the cover was made in China & the foam in the USA. There is a 5 year warranty. Buy with confidence as this pillow is not a ‘cheap knock-off’.

Helpful?2HWKQIVK5R8W13792474900
Jan 13, 2023
Reviewer name: TERRY MUSE
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A night of REST

Hello, to say wow is by no means how great this pillow is. This is my second one. Still have my first one only thing wrong was my wife liked it so much she took it. I tried other pillows we had. But i knew that I must order another pillow from Sams. Hope you try one for you nights rest you will enjoy.

Helpful?2HWKQIVK5R8W13792474900
Dec 20, 2021
Reviewer name: Jbritolugo
3 out of 5 stars
3 out of 5 stars review

This pillow coming out of the box.

My first order coming out the box, costumer service place a replacement, the second one arrived out the box too. This product no meet with the description in the website, about package. So disappointed

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hi there! We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Apr 8, 2019
Reviewer name: MrsSilvercry
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gel Memory Pillow

I love this pillow. Its the first time in 20 years I have not had to sleep with two pillows. It also does not make me feel as if its sufficating me (on my nose) while sleeping on my side.

Helpful?2HWKQIVK5R8W13792474900
Aug 25, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Low quality. Not enough support for a side sleeper

I had purchased this same pillow a few years ago and it was time to replace. The quality has gone way down hill. Once your head is on the pillow it doesn’t even feel like there is anything between your head and your bed.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 19, 2024
Reviewer name: mj
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Needs to air out, but becomes a favorite

When it arrived the smell was bad. I let it air out for 2 days and then liked the pillow so much, I ordered a second one. I’ve been a side sleeper for 69 years and this may be the most comfortable pillow I have owned.

Helpful?2HWKQIVK5R8W13792474900
Aug 25, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Theses pillows have gone down hill.

These pillows were so soft they are unusable, much less firm than the ones I was trying to replace. I have been using these pillows for around 8-10 years and this was the first time they have dissapointed.

Helpful?2HWKQIVK5R8W13792474900
reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Side Sleeper Pillow did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!