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Customer reviews for Serta Motion Air Adjustable Base for
Serta Motion Air Adjustable Base
4.1 out of 5 stars
stars496 ratings230 reviews
  1. 5 stars63% (312)
  2. 4 stars17% (82)
  3. 3 stars5% (25)
  4. 2 stars3% (17)
  5. 1 star12% (60)

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Showing 1-10 of 230 reviews
Aug 26, 2024
PoohBear1956
5 out of 5 stars review

Verified Purchase

Very reasonably priced, works beautifully!

Best way to go for elevated head of bed (foot too if you want) without spending BIG bucks! Very comfortable with mattress already had and didn't need boxspring.

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Apr 17, 2022
Shannon
5 out of 5 stars review

Verified Purchase

Works well, looks streamlined (not clunky)

So far, I'm liking this adjustable bad. Based on other reviews, I took one of the leg segments out to make it a little bit lower for added stability. If you have one of those super plush and thick mattresses, it's doubtful you will notice. I personally like having it at that level. It works as it should. I had had two men set it up for me. They struggled with lining up the holes for the bolts. But ultimately it got put together and now I've been put to good use

Helpful?5HO707XGI7VS13784015552
Jul 23, 2021
Lucy B
5 out of 5 stars review

Verified Purchase

Great purchase.

Very good quality. Easy to assemble. Works well. Nice looking. It is nice to be able to sit up in bed to read or watch TV. It will be nice to raise my head and not get all congested if I have a cold or allergies. Much cheaper than equivalent product at furniture/mattress retailers. Highly recommend.

Helpful?5HO707XGI7VS13784015552
Apr 12, 2023
PM
4 out of 5 stars review

Verified Purchase

Good, except for 2 things…

It's great in that it does what is expected by raising and lowering either or both ends of the mattress. That being said, there's a support bar at the foot of the “bed” that is designed to keep the mattress in place, but it's bulky and obtrusive. Also, I'm not sure about the longevity of the legs. They seem a bit fragile, but time will tell. For these two reasons, I'm giving 4 stars.

Helpful?5HO707XGI7VS13784015552
Feb 4, 2021
Peter Piper
3 out of 5 stars review

Verified Purchase

Arrived damaged

The motion air works very well. It is a real chore to set up. You will need some strong backs to assist you. It is very heavy. My complaint is the condition in which it arrived. The box was destroyed. I was certain there must be missing parts. However, Motion Air had all parts packaged and strapped to the bed frame, thankfully. The fabric on the bed frame was torn from the rough handling. I contacted Motion Air. They pretty much just noted my complaint. No offer to repair or replace the fabric. So I hope it doesn't rip out further. I would not order one from Sam's again due to this. I would buy it locally and have it delivered and set up by them. Fed-Ex ground delivered it. I'm am very unhappy with their service as other things delivered by them have been in a similar condition. Buy locally. Don't have one shipped to you. They aren't going to have you return a 140 pound item so you have to live with the damage.

Helpful?5HO707XGI7VS13784015552
Jan 29, 2021
CB
3 out of 5 stars review

Verified Purchase

Not as good as I thought.

I would have expected better from a name brand like Serta. The holes for the 4 bolts did NOT line up, we had to use a drill to drill out 3 of the 4. The motor does not seem very strong compared to other adjustable bed frames I've had so I'm concerned about this lasting very long. The directions are unclear, you'd think only having to put in 4 bolts it would be simple but that was not the case. time will tell though.

Helpful?5HO707XGI7VS13784015552
Nov 1, 2024
Liz
1 out of 5 stars review

Verified Purchase

Used base

The bed frame was used and returned. The box was sealed with xtra glue and was very hard to open. The pieces were clearly used and looked as if they didn't belong to this base. We were in a desperate position to get this bed and set it up for my elderly sick mother in law and it was our only option for her. Time and circumstance was not in our favor so we had no other option. We made it work but it was hard and it doesn't function properly. I am very in happy that we purchased a full price brand new item but received a defective used item.

Helpful?5HO707XGI7VS13784015552
reply from Serta Team

Hi Liz, thank you so much for taking the time to share your experience, we're sorry to hear that your mother's new Adjustable Base arrived in such a condition. We don't want you or her to feel stuck with something you don't love and Sam’s Club offers a 100% member satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948. Alternatively, to file a warranty claim please reach out to our manufacturing partner, Ergomotion, at 1-888-550-3746. We hope this leads to a swift resolution, let us know if we can assist moving forward!

Mar 2, 2021
Janice
1 out of 5 stars review

Verified Purchase

Bed not working!

I worked when it was first put together but when the new mattress was put on it it would not work, they sent a new control box, still didn't work, they sent a front & back motor & still didn't work, I currently have a new control box and am waiting on the technician to come install it. They do have great customer service I have to say as far as sending parts. Hopefully when the Tech puts the new box on it will work!

Helpful?5HO707XGI7VS13784015552
reply from Serta Team

Hi Janice- we're sorry you've experienced issues with the Motion Air base. If the base is defective you can contact our Serta call center at 385-256-9674 to discuss options for a refund or a replacement.

Feb 8, 2021
Steve
1 out of 5 stars review

Verified Purchase

Hoped this would work for us

I ordered this king size adjustable base because of the low price. The low price gives an adjustable base that is not as solid as I would prefer. The mattress was not supported well and felt like there were holes in the mattress. Plus it felt unstable and we could now feel each others movement. Our base quit working within the first week. Customer service was great and they sent a new power supply to correct the problem quickly. We have since returned the base and replaced it with a higher cost dual twin XL adjustable base from Sam's. We are very happy with the new base. It is very solid and has a smooth operation. You get 6 support legs per twin base (12 legs total) as opposed to only 6 supports on the king version.

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Jan 18, 2022
ADO
1 out of 5 stars review

Verified Purchase

Arrived broken - No resolution/Unresponsive

The box arrived beat up. Mostly assembled the frame only to find that 2 sets of screws wouldn't go in was because the metal is horribly bent, pulling everything, including the lift mechanism off track. Fabic at the top also has been ripped where a dent exists. Reported the issue & submitted pics right away. It was escalated to the "back office" and I was told they'd contact me for pick up and replacement. I contacted them again after hearing nothing for 5 days and told the report is still sitting with the "back office" and I'll hear from them about a resolution. I am now at day 10 & still no word from anyone! The broken frame is super heavy and king size, so it's still sitting mostly assembled, but worthless, and taking up my bedroom. Should have listened to other reviewers, but assumed if there was an issue Sams Club would swiftly resolve. That's not been my expertise and wouldn't wish this on others. I will update my review once this nightmare is resolved.

Helpful?5HO707XGI7VS13784015552
reply from Serta Team

Hi there, we are sorry to learn of your experience. This product is manufactured by our licensed partner ErgoMotion and they will be able to assist you further. Please reach out to ErgoMotion at 1-888-550-3746. Thank you!