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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 3,761-3,770 of 3,771 reviews
Dec 9, 2017
Reviewer name: Froggy
5 out of 5 stars
5 out of 5 stars review

Great product

Very nice item

Helpful?54IPP9DRL5JC13767370453
Dec 28, 2019
Reviewer name: Noook
4 out of 5 stars
4 out of 5 stars review

Very nice

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Mar 31, 2025
Reviewer name: Have a really bad smell
1 out of 5 stars
1 out of 5 stars review

Don't buy they are horrible

Do not recommend at all.

Helpful?54IPP9DRL5JC13767370453
Dec 8, 2017
Reviewer name: Jblack
5 out of 5 stars
5 out of 5 stars review

Love these pillows

Helpful?54IPP9DRL5JC13767370453
Jul 25, 2021
Reviewer name: Joy
5 out of 5 stars
5 out of 5 stars review

I like these

Very comfortable

Helpful?54IPP9DRL5JC13767370453
Oct 13, 2024
Reviewer name: Theresa5402
2 out of 5 stars
2 out of 5 stars review

Not worth it

No support

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2025
Reviewer name: Donna
1 out of 5 stars
1 out of 5 stars review

Trash

Not cooling at all

Helpful?54IPP9DRL5JC13767370453
Aug 20, 2020
Reviewer name: ccasteal
1 out of 5 stars
1 out of 5 stars review

Horrible smell

I purchased these pillows but they smell horrible.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 17, 2020
Reviewer name: Austyn
1 out of 5 stars
1 out of 5 stars review

No Support. No Structural Integrity.

Pillow just collapses under the weight of my head and becomes flat and hard.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Austyn, We are sorry about your experience with the Serta Gel Memory Foam Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you

Feb 24, 2023
Reviewer name: pam
2 out of 5 stars
2 out of 5 stars review

I brought this pillow. Fel good when I was sleeping on it. very cool, woke up with a stiff neck.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Pam! Thank you for your candid insight, we're so sorry to hear that our Gel Memory Foam Cluster Pillows caused you discomfort. While we always strive to provide quality sleep, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!