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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 3,661-3,670 of 3,674 reviews
Aug 23, 2020
Reviewer name: Gigi
1 out of 5 stars
1 out of 5 stars review

These pillows stink terribly

I'm not sure why these pillows smell so bad!! I aired them out all day and they still smell awful. Very disappointed.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 15, 2020
Reviewer name: Ava
1 out of 5 stars
1 out of 5 stars review

worst pillow ever

These are hard as a rock and super heavy. I could not even sleep on them. It is like sleeping on a lumpy rock. I would not recommend them.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Ava, We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Aug 8, 2025
Reviewer name: Donna
1 out of 5 stars
1 out of 5 stars review

Trash

Not cooling at all

Helpful?54IPP9DRL5JC13767370453
Dec 8, 2017
Reviewer name: Jblack
5 out of 5 stars
5 out of 5 stars review

Love these pillows

Helpful?54IPP9DRL5JC13767370453
Mar 23, 2025
Reviewer name: ashley
1 out of 5 stars
1 out of 5 stars review

I want my money back

Review from walmart.com
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Oct 13, 2024
Reviewer name: Theresa5402
2 out of 5 stars
2 out of 5 stars review

Not worth it

No support

Helpful?54IPP9DRL5JC13767370453
Dec 9, 2017
Reviewer name: Froggy
5 out of 5 stars
5 out of 5 stars review

Great product

Very nice item

Helpful?54IPP9DRL5JC13767370453
Jul 25, 2021
Reviewer name: Joy
5 out of 5 stars
5 out of 5 stars review

I like these

Very comfortable

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Mar 31, 2025
Reviewer name: Have a really bad smell
1 out of 5 stars
1 out of 5 stars review

Don't buy they are horrible

Do not recommend at all.

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Dec 28, 2019
Reviewer name: Noook
4 out of 5 stars
4 out of 5 stars review

Very nice

Review from walmart.com
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