Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Hello Day, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Hi Dawn, we are sorry to hear about your experience with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100%-member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Hi there! We are so sorry to hear that you have not had a good experience with your Serta Pillows. If you wouldn’t mind, please call 1-888-999-0499 so we can assist you better. Thank you.