Hi there! We are so sorry to hear that you have not had a good experience with your Serta Pillows. If you wouldn’t mind, please call 1-888-999-0499 so we can assist you better. Thank you.

Hi Dawn, we are sorry to hear about your experience with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100%-member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Hi there! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't a good fit. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Hi Dede! We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!