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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

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Showing 3,001-3,010 of 3,570 reviews
Jun 22, 2025
Reviewer name: Amy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice Pillows

Very nice pillows.

Helpful?54IPP9DRL5JC13767370453
Nov 28, 2022
Reviewer name: Me
3 out of 5 stars
3 out of 5 stars review

Horrible buyer beware

Washed per instructions- a million tiny pieces of foam floating around in washing machine.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to learn of your experience. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 14, 2019
Reviewer name: Theresa
1 out of 5 stars
1 out of 5 stars review

Stink

These pillows smell so bad. I do not recommend these pillows at all.

Helpful?54IPP9DRL5JC13767370453
May 7, 2021
Reviewer name: Michelle
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Terrible smell

I’m not sure how much I like the pillows because they smell so bad even after weeks I end up tossing them off the bed.

Helpful?54IPP9DRL5JC13767370453
Oct 18, 2021
Reviewer name: Boogie
1 out of 5 stars
1 out of 5 stars review

SAVE YOUR MONEY!!

You get what you pay for. I purchased based on the brand. Big mistake. This pillow is uncomfortable, and flat. Waste of money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are sorry to learn of your dissatisfaction. If you wouldn’t mind, please contact us at 888-999-0499. Thank you.

Jan 17, 2021
Reviewer name: Amber B
1 out of 5 stars
1 out of 5 stars review

horrible

These are the worst pillows I have ever bought only had a week and flat as can be no memory foam here. So very disappointed and money wasted

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Nov 17, 2020
Reviewer name: Ev
1 out of 5 stars
1 out of 5 stars review

Smell

These pillows have a ridiculous chemical smell that completely destroys any comfort factor they provide.

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2024
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product, great value

It's been a long time since I found a pillow that supports just the right amount without hurting my neck. I am a side sleeper

Helpful?54IPP9DRL5JC13767370453
Jun 2, 2023
Reviewer name: SAMtheMAN
1 out of 5 stars
1 out of 5 stars review

Not The Same As It Used To Be!

I have been buying these pillows for years from here. This is not the same pillow at all. Not comfortable at all and has way less fill in it.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows did not meet you expectations. We have taken this feedback and passed it along to our product team so we can work to make new pillows that will better fit your needs in the future. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a different set of pillows that can provide you with the sleep experience you deserve! We hope this helps!

Mar 4, 2022
Reviewer name: Mumsy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cooling Cluster Memory Foam Pillow

Pillow served it purpose. I needed a pillow to support my arm at night and this was a good choice. Wish it came in a King size.

Helpful?54IPP9DRL5JC13767370453