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Sam's Club
Sam's Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 2,831-2,840 of 3,577 reviews
Aug 2, 2025
Geatmon
1 out of 5 stars review

Verified Purchase

smelly

Smells odd

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Oct 9, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

Cheap not happy

Cheap - not happy

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reply from Serta Team

Hello, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 27, 2023
john
1 out of 5 stars review

Verified Purchase

Ok pillow if you dont mibd sleeping on lumps

Lumpy pillow

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reply from Serta Team

Hi John. Thank you for taking the time to review our Gel Memory Foam Cluster Pillows. We're sorry to hear that it did not provide the comfort that you were looking for and appreciate your insight as feedback like this is important to pass along to our greater team. Best, The Serta Team

Nov 30, 2024
Porcha
5 out of 5 stars review

Verified Purchase

So soft

Absolutely love

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Sep 21, 2022
LUCKY
1 out of 5 stars review

Verified Purchase

still was hot!

Didn't work for me

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reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 25, 2024
Nancy
1 out of 5 stars review

Verified Purchase

Not for me. Extremely lumpy.

Not for me.

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Aug 23, 2024
Mallie Douglas
1 out of 5 stars review

Verified Purchase

Dont purchase

Very uncomfortable

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Sep 13, 2022
herf
1 out of 5 stars review

Foul Chemical Odor-Cooling Gel Memory Foam Pillows

Bought these yesterday....they are going to be returned today. After opening the packaging, an overwhelming chemical odor pervaded the air. The first thing I thought was improperly cured foam and harmful VOC's. This is usually the results of improper production and/or poor quality controls. Very saddened to see this type of product at Sam's.

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reply from Serta Team

We are very sorry to hear about your experience. A new foam smell is common with a new product as it is put in the packaging very soon after production. Sometimes it can take up to 5 days for the smell to dissipate. However all of our foam products are certified by CertiPUR-US and our products mostly off-gas carbon-dioxide. We hope this helps!

Aug 11, 2018
rpetsch
2 out of 5 stars review

Verified Purchase

Eh!

Not a good product

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Sep 10, 2024
Kimberly
1 out of 5 stars review

Verified Purchase

Too clumpy

Clumpy

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