Hi Wendy! Thank you for your feedback, we're sorry to hear that our Gel Memory Foam Cluster Pillows weren't a good fit. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Hi Donna. Thank you for taking the time to review the Serta Gel Memory Foam Cluster Pillows. We&#39;re sorry to hear about your experience and appreciate your candid feedback.<br /><br />We recognize how essential a comfortable pillow is to a good night&#39;s sleep and recommend reaching out to our manufacturing partners, FXI, if you believe that there is a warranty issue, as these pillows are covered under a 1-year warranty.<br /><br />FXI can be reached by phone at 888-999-0499 or via email at customerservice&#64;sleepinnovations.com.<br /><br />Regarding the cooling, please keep in mind that in order to experience the maximum cooling benefits, we recommend pairing the pillow with bedding made of natural fibers such as 100% cotton, linen, or hemp. These materials are naturally more breathable and lend themselves to a cooler sleep.<br /><br />We hope this information is helpful. Best, The Serta Team