Hi Donna. Thank you for taking the time to review the Serta Gel Memory Foam Cluster Pillows. We&#39;re sorry to hear about your experience and appreciate your candid feedback.<br /><br />We recognize how essential a comfortable pillow is to a good night&#39;s sleep and recommend reaching out to our manufacturing partners, FXI, if you believe that there is a warranty issue, as these pillows are covered under a 1-year warranty.<br /><br />FXI can be reached by phone at 888-999-0499 or via email at customerservice&#64;sleepinnovations.com.<br /><br />Regarding the cooling, please keep in mind that in order to experience the maximum cooling benefits, we recommend pairing the pillow with bedding made of natural fibers such as 100% cotton, linen, or hemp. These materials are naturally more breathable and lend themselves to a cooler sleep.<br /><br />We hope this information is helpful. Best, The Serta Team