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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 2,301-2,310 of 3,772 reviews
Aug 26, 2020
Reviewer name: LAC
1 out of 5 stars
1 out of 5 stars review

Rocks

I purchased 4 of these in store. Haven’t had a good nights rest since. They state to fluff them frequently. I’ve tried. They are so very hard that I have neck and head pain regularly. Unfortunately I pitched my old ones. I’ll never buy gel again! Don’t waste your money unless you enjoy sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 19, 2019
Reviewer name: kanakake
1 out of 5 stars
1 out of 5 stars review

DO NOT buy these pillows.

I purchased these today, I just got out of the shower and then came put pillowcases on the pillows and crawled in bed.....I did not even lay on them but instead just leaned on them.........I am itching so bad I absolutely have to get back in the shower because I am itching that bad, not to mention the horrendous smell......I put them back in the package and out of the room so I can breathe ......they are absolutely horrible in so many ways.

Helpful?54IPP9DRL5JC13767370453
Jul 7, 2020
Reviewer name: QUEEN B
5 out of 5 stars
5 out of 5 stars review

These pillows never go flat they're awesome

These pillows is so good that I'm buying them for Christmas gifts. I finally found a pillow that doesn't go flat and now I don't have to waste money anymore on these other pillows that they say are awesome I guarantee you if you buy this pillow you will be 100 and 10% satisfied.

Helpful?54IPP9DRL5JC13767370453
Jul 27, 2024
Reviewer name: TXShopper
4 out of 5 stars
4 out of 5 stars review

Great smaller pillow

I was looking for a smaller pillow than my large gel pillow and am very happy to have found these pillows. I can mold the pillow to fit my head and neck. My usual gel pillow caused my neck to not be aligned correctly because it was just too big. Pillows like mattresses are a personal fit but for me these work. The pillows are not flat but if you are looking for extra firm/fluff you will not like these.

Helpful?54IPP9DRL5JC13767370453
Jan 18, 2021
Reviewer name: SO
1 out of 5 stars
1 out of 5 stars review

Smells and Not in a good way...

Finally realized I needed to get a pillow for my position of sleep. I did extensive research. This pillow is considered a "Best Seller". It must be for the price. It's been 2 weeks outside "airing" and they still stink !!! It's a chemically kind of smell definitely coming from the foam. I haven't had a chance to even try them on my bed. Directions say not to wash or dry (foam probably melts). Anyway, not sure how others could tolerate the scent, but I couldn't.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Mar 7, 2021
Reviewer name: Jamie
1 out of 5 stars
1 out of 5 stars review

Stinky pillow had chemical smell

I didnt like the awful chemical smell. After laying on it for a few my hair had the bad unpleasant chemical smell. I also didnt like how flat the pillow was too. Needless to say I washed my hair and pitched the STINKY pillows in a trash bag for trash night the next day. Not even wasting me time with these pillows. Worse pillow I ever layed my head on in my entire life. Stay away if your asthmatic.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Nov 8, 2024
Reviewer name: Gina
3 out of 5 stars
3 out of 5 stars review

Two to make one

For me, these were not the greatest pillows. The pillows quickly became flat and unsupportive because there wasn't enough filling in one pillow. I took about half of the foam filling from my second pillow and put it in my first pillow. It helped some, but the pillow needs to be fluffed pretty often. I would not recommend these pillows.

Helpful?54IPP9DRL5JC13767370453
Sep 14, 2018
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Horrible

The pillows don't support me or conform to me well. I wake up sore. They are an odd size. It doesn't feel good to lay on them. I prefer my feather and down pillows. I read that shredded foam pillows are best for side sleepers so, I gave these a try and I really don't like them. Maybe a more expensive pillow will be better.

Helpful?54IPP9DRL5JC13767370453
Jan 11, 2021
Reviewer name: Kalechip
5 out of 5 stars
5 out of 5 stars review

AMAZING

I cannot believe I was able to get two of these for under $10. They are soft but still sturdy enough to support your head and neck. I tend to be a side-sleeper and these have saved me from having to use my arm for support and waking up with shoulder and/or neck pain. I hope to buy another pack next time I'm in the area!

Helpful?54IPP9DRL5JC13767370453
Apr 17, 2019
Reviewer name: Carrie
4 out of 5 stars
4 out of 5 stars review

Differnet but Good

These are different from other pillows I have used. They take a little getting used to. I find them a bit firm. My husband gives them 5 stars and says he is sleeping better than ever. I am still getting used to it, but I think it will be good once I find the right position. I do notice less neck pain in the mornings.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453