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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 181-190 of 3,771 reviews
Feb 5, 2026
Reviewer name: Jane
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Returned

I can't rate the pillows because I returned them. After unpacking I realized they were stuffed with loose pieces of memory foam & not what I was looking for.

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Dec 29, 2025
Reviewer name: Honyok
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not cooling and goes flat

It is a fairly comfortable pillow but it's hot just like other pillows, don't let the name fool you. I've used it for a week now and it will get returned due to it smashing flat and no cooling affects.

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Dec 17, 2025
Reviewer name: Susan
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy

These pillows are very nice. The smell is a bit weird, that's why the 4 stars. The pillows are just squishy enough, and just firm enough. I will probably buy 2 more for the pillow shams.

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Feb 9, 2026
Reviewer name: CT
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not cool enough

Maybe it's because I live in So. California, the pillow feels too hot and too flat for me. I'm a side sleeper, so I end up flipping it to the cool side or bunching it up in the middle during the night.

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Jul 21, 2026
Reviewer name: Shantanna
1 out of 5 stars
1 out of 5 stars review

it was advertised as memory foam that never goes and to keep you cool at night. i used it for the first time last night and it did neither. attempted to adjust for comfort, no matter what position i was in or the pillow was in it was flat. it also felt like it was giving off heat to me instead of keeping me cool

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Aug 8, 2026
Reviewer name: CASSANDRA
1 out of 5 stars
1 out of 5 stars review

Disappointing. I was hooeful because of the Sealy name. No difference in cooling from any other regular pillow. Chopped up foam inside tends to flatten an settle to the top of the pillow (by the headboard). Have to flip it regularly to get support. Price is great but you get what you pay for and this isn't worth it IF you want a pillow to sleep on nightly. Probably fine for guest room or "extra" pillow to have around

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Jun 18, 2026
Reviewer name: Alex
4 out of 5 stars
4 out of 5 stars review

Still my first choice, but not as good

These have been our pillow in our homes for a few years. Substantial enough / weighty enough. They conform but don't collapse. That said, the ones we bought a few years ago were of better quality. Heavier, better cover. The current ones work well enough though.

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Jun 22, 2026
Reviewer name: Grndm
4 out of 5 stars
4 out of 5 stars review

Nice pillows

These memory foam pillows seem very comfortable. I will admit that I bought three 2-packs for a total of 6 pillows. I used one pillow to add foam to some of the other pillows. This made all the pillows plumper which I prefer. I replaced my old guest room pillows with the plump pillows. I left two pillows as they were so I have a pillow for each of my granddaughters. The foam is resilient and they do seem relatively cool. I'm hoping they wash as well as they claim.

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Aug 6, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Strong chemical smell

Funky chemical smell. I bought a pair of these pillows and took them out of the plastic. There was a super strong chemical smell to the. I thought letting them be out of the packaging for 24 hours would make the smell disappear but I was wrong. I ended up returning them and bought new pillows somewhere else.

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Jul 31, 2026
Reviewer name: Caridad
5 out of 5 stars
5 out of 5 stars review

Absolutely love these pillows. As someone who has back issues from mild scoliosis and neck issues, I was suffering from really bad sleep. A week of using these pillows and I've already noticed a difference. I'm going back to buy more for the family because at this price in this economy, it's a steal. They're not too soft but not too firm and moldable. It's the perfect in-between.

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