We are sorry to hear about the broken unit, jeremy. If you would try reaching out directly to our support team at 877-362-4271, we hope to determine the solution to improve this experience as soon as possible. Thanks for taking the time to share your experience - we will be passing this feedback along to our team and hope to be speaking with you soon!

Hi, carlosc. Your feedback is extremely valuable to us, and we are documenting your experience for our product development team. At your convenience, would you contact our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to discuss solutions to determine how to get you back up and running as quickly as possible. Thanks for reviewing and we hope you will be in touch soon!

We are sorry to hear about the broken connection, Dchris. If you would like to give our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would be happy to assist you in getting your hands on the replacement part you need so you can get back up and running again. All customer feedback is extremely important to us, and we will be documenting this content for our records. Thank you for taking the time to share this experience & we hope you will be in contact with us soon.

We're sorry to hear about the damage to the inlet Doc, and hope the repair process is hassle-free and quick. We will be documenting this feedback for our records and appreciate you sharing your experience. Please never hesitate to contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com if we can be of any further assistance.

This is not at all what we expect to hear Jim, and we're sorry for the inconvenience. Would you please contact our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to learn all we can about what might have caused the cracked pump and would like to explore solutions with you. We appreciate you sharing your feedback and hope to be talking with you very soon!

We're sorry to hear about the damaged soap dispenser and appreciate the design feedback. We will be sure to pass this experience on to our team. If you would reach out to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we'd like to see if we can help improve your experience. Thank you for reviewing and we hope you will be in touch!

This is not the experience we strive for at all, Bishop. Would you give our team a call directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to determine the best solution to improve this experience as quickly as possible. We truly appreciate you sharing this feedback and will record it for our team. We hope you will be in touch very soon!

Thanks for sharing your experience, Jj. We certainly do not expect to hear this, and are sorry for the condition of your unit upon arrival. We will be documenting your experience to share with our team and hope your repairs are done quickly so you can get up and running again as soon as possible. Please keep us updated on the status of your unit at 877-362-4271 & thanks again for your valuable feedback.

Hi, bob123. We're concerned to hear about the usual noise you describe and would like to learn all we can about what could have happened with this particular unit. Would you contact our support team at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We would value any further feedback you might provide & we want to ensure your replacement performs to your expectations! Thanks for sharing your experience & we hope you will be in touch.