The person they were suppose to send that was on the picture was definitely not the same, and the brought another person with them. So, that is not very safe. They supposedly was going to refund my money for the install, but because l can't show a receipt per say ( l went through Affirm which is an installment pay place, and its making it alot complicated. Sigh

HORRIBLE! SO DISAPPOINTED! i could never speak with a live rep... angi.com scheduled appt date and time, i qaited over 4 hours , noone ever showed nor contacted me. i was on rhe phone for days attempting to speak with a rep. Chat was all i could ever reach which a refund in 10 to 15 business days ia all they would help with. i have several jobs i was going to request angi.com with in my home but i will not now.

3 different times they didn’t send a team adequate for the job size. This was a 65” tv being mounted above the fireplace and they sent one guy. Spoke with someone in the chat and requested they tell the contractor about the job size so they could send more people and 2 ladders etc and they still didn’t. Husband, friend and son had to help and work together to get it done.

I guess I had to go through with this awful experience so that I could protect the community but don't let this person in your house. I cant even begin to explain all the hirribke things he did but take my word for it and don't use him!!! I wish I could give him Zero stars especially because I endured the horrible experience and the work still isn't done that I paid for.

Could not get in touch with Angi. They do not know what they are doing as after cancellation Angi still sends someone out to install TV wall mount. (Sent someone out on approximately on first week of September) The wall mount was installed but not through Angi we paid another company to install our wall mount as Angi couldn’t get the process of communication with their clients. I WILL Never use Angi again

Worst company I’ve ever had to deal with. Such a waste of time and money. We bought the service through the app because we saw it advertised in the store and thought it was a great deal. We got and set an appointment and my husband took off work so he could be there. Day of appointment at 4:15am I got a text from the “pro” saying “please cancel me as your pro, too far I can not drive that, I’ll love you forever if you cancel.” UNPROFESSIONAL. Why take the bid and wait an entire week until the day of to cancel? So, we contacted Angi through the online chat AND call center (the call center is a WASTE OF TIME) and was given a new appointment time at the end of the week. My husband and I rushed home from work so we could be there for the appointment. The pro was supposed to be there at 5pm. Well, when 5:30 rolled around and still no one, I went to the site to check the status and guess what… THEY CANCELLED. It was rescheduled for the following Monday. I was not contacted, nothing! That was the last straw and I ordered them to give us a refund. What a crap company. Spend the money and get a job well done by another company. We ended up contacting HelloTech and they sent someone over the next day and now we have our new tv mounted. Should have went with HelloTech from the very beginning!!

After rescheduling my appointment, which I understand, they cancelled my installation service the day before my appointment, which I don't understand. Why was the service offered, and scheduled, twice before they decided not to service my area? The worst part is I wouldn't have purchased a larger tv than I could handle if it hadn't been for the installation service offered. Really extremely disappointed in the whole transaction and hope Walmart reviews whether this service is helping customer approval ratings when stuff like this happens. Wish I had a way to return my set - I'd do it today. : (

The gentleman who came from Angi's was professional, friendly, and went the extra mile, so to speak. He made certain that we knew how to operate the system before he left - and even made a side trip to a local hardware store to make certain we had everything we needed. We were extremely impressed. I believe his name was Kelvin. Thank you.

I purchased the TV Wall Mounting option as it was a large 77" TV and I do not have the ability to do it. With such a large TV, it requires 2 people to mount it to the wall. Angi sent 1 person to do the job and he was unable to do it alone. So I was forced to help the installer to get the TV mounted. I should get a refund for 1/2 the cost of the installation fee since I filled in and did the work for the other person that was needed for the job.

I’m so happy I booked this service. I purchased the mount and the service provider came out the next morning after I picked up the television from the store. The service provider was fast and efficient. I plan to use Angi whenever I need a television mounted.