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Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for
Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress
4.2 out of 5 stars
stars
713 ratings416 reviews
  1. 5 stars65% (461)
  2. 4 stars14% (99)
  3. 3 stars5% (38)
  4. 2 stars4% (30)
  5. 1 star12% (85)

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Showing 31-40 of 416 reviews
Nov 19, 2021
Reviewer name: Rhonda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I'm disappointed.

Just received this mattress about a week ago and it has failed to decompress. I contacted Sam's Club and they are in the process of issuing a refund and am waiting to find out how to return it as I am unable to rebox it. I ordered pretty much the same mattress several years ago and loved it.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Dec 12, 2022
Reviewer name: Ashley
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good for a spare room or a child

Your body sinks into it but it’s pretty stiff. Once you’re sunk in it’s not easy to shift around. You kind of have to lift your body up and stay in the same spot as you reposition because to scoot over or roll you just feel like you’re falling back into the spot you were just sunk into to. I’d say it doesn’t support the heavier portions of your body very well and you end up with pressure in lighter areas, like the arch of your lower back is forced upward while your bottom and torso sink in.

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Oct 13, 2018
Reviewer name: Zack
1 out of 5 stars
1 out of 5 stars review

Not worth it

Received this memory foam mattress, opened it and let it sit for 48 hours as instructed. Was supposed to be a 12” mattress but only expanded to 10”. Doesn’t feel like memory foam at all. The cover was baggy as if it was missing a layer of foam. Unzipped the cover and measured the foam. What was supposed to be two separate 3.5” layers of high-density base foam is actually two 2.5” layers of egg-crate style regular foam. What was supposedly “memory foam” is low density foam. Shipped the first one back and waiting on a replacement. Maybe I got a bad one???

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Feb 11, 2020
Reviewer name: Jim and Teresa
1 out of 5 stars
1 out of 5 stars review

Beware warranty issues

Bought this 8 months ago and within 5 months started noticing a high spot in the middle. Tried rearranging sleep habits to minimize this to no avail. Notified manufacturer to start a warranty claim. Their process requires photos to substantiate. Memory foam returns to original appearance, however it doesn't show the density change that is creating the "hump" in the middle. Laying on the mattress for 10 seconds would show mattress is defective. Photos don't show it. Warranty is useless.

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reply from Zinus

Hello Jim and Teresa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. You can include photos and or video clips highlighting the defects. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Jul 11, 2017
Reviewer name: ChannelInvest
5 out of 5 stars
5 out of 5 stars review

Pleasantly Surprised

My wife and I were pleasantly surprised. We were in desperate need of a new mattress and began reviewing them online clueless as to what each type and style meant. Our old mattress was an expensive coil and pillow top and we at least knew we didn't want that any more. We were leaning towards something firm and with little heat retention. We visited several mattress stores around town to get an idea of what we liked, what was available and the price range. The mattresses we seemed to like the most were in the 1000s of dollars price range and we were shocked. Our favorite wound up being the lower line of the Tempur-pedics because they were firmer but we couldn't justify the exorbitant price. My brother had recently purchased a mattress like this one from Sams for his oldest son and was raving about it. He couldn't believe the feel for the price and said their next mattress would be one of these. We began researching and reading reviews and thought we'd give it a shot because of the price and the easy return. We received it, laughed at the packaging, removed the bag and let it inflate. 48 hours later we moved it into place. We couldn't be happier. Very comfortable with little heat retention and at a small fraction of the price as the other brands. We asked each other if we could tell a difference between this mattress and the other expensive ones, like the Tempurpedics, and we said no. I mean, it's just foam. Something you use for packaging material when shipping. It shouldn't cost much. With the other mattresses you're paying for marketing and the several middlemen that require commission. We got a queen size and it is slightly larger than our old one made by Sealy. It measures 80.5 inches long by 60 inches wide and it is the full 12-inches thick just as they state. Not sure of the weights but it is definitely heavier than our old coil and pillow top. As a comparison in feel from what we tried out, the Tempur-Contour in the Medium-Firm range was the closest to this 'Green Tea' semi-firm version. They rate theirs on a 1-8 scale with 8 being the firmest. I'd say this one is like their Tempur-Contour Rhapsody at a 6. We actually liked the lower line Tempur-Flex Prima. It is their coil-foam hybrid and somewhat cheaper. It had a faster reaction time and although rated at a 6, it felt firmer than the others rated the same. Since this one is just like the Rhapsody, I imagine that Sam's coil-foam hybrids would be a lot like the Prima. We're just enjoying the non-motion transfer too much not to change :)

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Sep 30, 2022
Reviewer name: Dannyboy651
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great buy at a very reasonable price.

We found it to give us a restful sleep. We put ours into our camping trailer in replacement of a simple two inch foam mattress; where we used to find it difficult to rest due to feeling the board underneath, we found great rest for several nights of camping!

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Sep 11, 2022
Reviewer name: zinnus mattress
3 out of 5 stars
3 out of 5 stars review

hard mattress

We bought this to upgrade our queen mattress. Had a zinnus twin we bought roughly 5 years ago. Compared to that one this is like sleeping on the floor. Waited 24 hrs and it expanded to pretty much 12 inches. Didnt notice a smell at all and we like that you cant Feel partner moving but for side sleepers it WILL hurt your shoulars.

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Nov 9, 2021
Reviewer name: RAM
2 out of 5 stars
2 out of 5 stars review

Iffy

Queen Size purchased. Received box on Friday, opened it on Saturday and still on Monday it has yet to decompress. The corners are the worst part. Wish these reviews recently would of been posted before I purchased. I have the mattress in a basement bedroom all set up on the bed for guest to enjoy this holiday season. How am I supposed to make sure this decompresses for our guests to enjoy and not have to deal with returning as I don’t have a car to transport it?

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reply from Zinus

Hello, We are very sorry that this mattress didn't fully expand. Since this mattress has been out of the packaging for more than 48-hours and it hasn't finished expanding, it is possible that you received a rare defective unit. Please know that we will make this situation right for you. Please reach out to Sam's Club Customer Service team and they will gladly assist with a replacement of the same item or refund instructions if needed. They can be reached at 1 (888) 746-7726, Thank you.

Jan 8, 2022
Reviewer name: sj
5 out of 5 stars
5 out of 5 stars review

I love it!

I had to replace my old mattress, because it was too soft and not supportive enough. I was nervous about purchasing this one, but I absolutely love it! It provides good support to my body while also molding to fit me, so it's super comfortable. Now I've been visiting family for the holidays and miss sleeping in my own bed! Highly recommend! I also appreciate the sense of humor included in the instructions. It's amazing the high quality found in a mattress that's wrapped up and delivered in a box.

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Nov 27, 2023
Reviewer name: larla8464
5 out of 5 stars
5 out of 5 stars review

Surprisingly comfortable

We desperately needed a new mattress and this one came highly recommended. I’ve never purchased a mattress from a big box store so I had low expectations. Well I was wrong. This is one of the most comfortable and price friendly mattresses. I could even move it myself!

Incentivized Review
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