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Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for
Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress
4.2 out of 5 stars
stars
713 ratings416 reviews
  1. 5 stars65% (461)
  2. 4 stars14% (99)
  3. 3 stars5% (38)
  4. 2 stars4% (30)
  5. 1 star12% (85)
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Showing 21-30 of 416 reviews
Mar 14, 2018
Reviewer name: Nancy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable mattress at a very good price

First time I order a mattress that comes in a box. It was interesting to see it unfold. Instructions on how to open the mattress bag were simple and easy to follow. Only reason not giving a 5 star, because it didn’t go up to 12 inches. Only 10.5 inches. I have had it for a week now.

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Aug 5, 2020
Reviewer name: Paula
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So far so good!

So far it’s been a great mattress. It’s firm - I had been using a memory foam gel topper but it had lost its firmness after years of use. Have not noticed any odors or excessive heat. “Inflated” to its full thickness within hours. Fits VERY snug into platform bed frame. Very pleased with this purchase

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Jan 18, 2017
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My daughter loves her new mattress! It was hard enough to get her up for school before, now she really wants to stay in bed and be comfortable.

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reply from BetterZZZZ

We are thrilled to know your daughter enjoy our mattress. It can be hard to get out of bed sometimes :) Thanks for the nice review!

Jan 6, 2023
Reviewer name: Lynette
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not good for plus size people

Hurt my back soooo bad. Slept on bed for a total of two weeks and i woke up in severe back pain every morning.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please give Sam's Club Customer Support team a call at 1 (888) 746-7726, they will be glad to assist in the best way possible, Thank you.

Oct 11, 2020
Reviewer name: Savysinglemom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what I wanted

This mattress is ok for some I'm sure but as done nothing but hurt my back, hips and neck. I really wish I could return but this is what happens in the time we live in now where you shop online & can not try out the product first.

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Oct 27, 2020
Reviewer name: Garlin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

After 72 hours it’s still hadn’t inflated complete

After 72 hours it’s still hadn’t inflated completely the quality of sleep value was excellent and it did not have a bad odor at all like some foam mattresses do.

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Nov 17, 2020
Reviewer name: Alyssa
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

After a week the foam is still uneven. Half the bed is 2” shorter and never fully took form. Having a really hard time retuning it. Called sams 3 times and now telling me to take to store.

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reply from Zinus

Hello Alyssa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Mar 12, 2022
Reviewer name: krisbee
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

NOT 12 inches. Softer than hoped.

Softer than expected. Waited for more than a week hoping it would expand to promised height of 12 inches. It never bulged more than 10 inches. Falsely advertised. Overall, it is average!

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Nov 19, 2021
Reviewer name: Rhonda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I'm disappointed.

Just received this mattress about a week ago and it has failed to decompress. I contacted Sam's Club and they are in the process of issuing a refund and am waiting to find out how to return it as I am unable to rebox it. I ordered pretty much the same mattress several years ago and loved it.

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Feb 14, 2021
Reviewer name: Kayla
1 out of 5 stars
1 out of 5 stars review

do not waste your money

We bought this mattress in 2019 it never got to the full 12 inches. A year later the middle is sagging and two inches lower then the outer parts of the mattress. Tried to warranty it out with the company since it has a 10 year warranty where I was informed they do not have any in stock and do not know when they will to replace it. The agent told me to reach out to Sam’s who is also out of stock they wanted to pick the mattress up leaving us without a mattress before a refund would be issued. Which I understand but very inconvenient especially if you don’t have the money sitting around to go buy a new one.

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