Hi Lewis, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link for troubleshooting steps for your ice maker that is leaking; kindly choose the one that matches, watch the video, and click the embedded words. Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshoot/TSG10003766/?msockid=08e6a45904c26b1f3477b061055f6aec Below is the link to the user manual; kindly go to page 79 for troubleshooting steps for your refrigerator that is not cooling. User manual. https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150725106) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi there,<br /><br />Maximizing the use of your ice maker is important. Let&#39;s get the information you need to ensure the fridge operates smoothly.<br /><br />The link below will guide you in ensuring the ice maker is running properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks and watching the embedded video.<br /><br />Samsung ice maker is not working:<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/<br /><br />Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number (1149453238) to help our team pull up your information when you message us.<br /><br />Have a great day,<br /><br />-Ernest-

Hello there, We appreciate you reaching out to us. We would love to speak with you about your refrigerator to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1146371124 to help our team pull up your information when you message us. Have a great day. ^Aloe