We want to improve your experience with your fridge, Maothao. Let's go ahead and help you with your refrigerator. Here are steps to take when your fridge and freezer stop cooling. Click the link and hyperlinks and watch the instructional video for tips. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146991754, to help our team pull up your information when you message us. Have a great day. -John

Hi DeeDee, I understand how inconvenient it is not to have a working ice maker. Let us ensure that the ice maker will work perfectly. Here is a link to help you with the ice maker. Please click the radio button that best describes your ice maker experience. Watch the full video, follow the steps, and click the hyperlinks for further help. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146362651 to help our team pull up your information. Have a great day. ^Aloe

Hi there, We can feel your dissatisfaction with this fridge. We are here to help you. We recommend checking the resources below for steps to take when the freezer is not cooling enough. Please watch the video and kindly click on the embedded words for more details. Refrigerator, Freezer, or FlexZone is not cooling enough: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147663539), and it will help our team pull up your information. ^Rodel